About the role

Permanent, part time, subject to funding

0.6 FTE (24 hours per week)

The Living Skills Worker Outreach provides practical, individualised support to women and their children affected by domestic, family and sexual violence. The role builds everyday living skills, supports sustainable tenancies and assists women to move towards safe, independent housing. Working under the general direction of the Team Leader Outreach, the position applies trauma-informed, strengths-based, feminist and culturally safe practice.

Support is planned with each woman and coordinated with their case manager to reflect their goals, circumstances, capabilities and safety needs. The role delivers outreach and home-based support, within the Housing Pathways Program. The position is based across Dawn House locations in Darwin and undertakes visits to clients' homes and community settings to meet service requirements.

Key responsibilities

- Plan and deliver practical support with women in line with agreed case goals, including teaching and modelling household routines, cleaning and hygiene, laundry, safe food storage, meal planning, shopping, budgeting and safe use and storage of cleaning products.

- Help women understand tenancy responsibilities, prepare for and attend property inspections, identify maintenance needs and address household or garden care requirements.

- Assist with tenancy paperwork, condition reports, utilities, banking, Centrelink, bond services and voluntary rent payment arrangements, and support property moves and establishment of households.

- Undertake planned home visits and follow-up in accordance with case plans and safe outreach procedures, contributing to the program requirement for property visits every two weeks.

- Assist women to attend appointments, access health care, financial counselling, alcohol and other drug services and other relevant supports, and provide authorised transport and practical advocacy.





- Assist the case manager to register eligible tenants on the public housing waitlist and support eligible affordable housing applications.

- Recognise changes in domestic and family violence risk, wellbeing and child safety; promptly escalate concerns and meet mandatory reporting obligations.

- Work with women and case managers to implement and review agreed support activities, communicate progress and barriers, and contribute to case discussions and referrals.

- Help women access internal and external emergency relief and other assistance while building financial capability, and coordinate approved food, hygiene, household and donated resources as required.

- Complete client notes in SHIP before the end of shift and maintain accurate support, visit, referral and resource records.

About you

- Demonstrated experience providing practical support to women and families experiencing domestic and family violence, homelessness, housing instability or related challenges.

- Understanding of domestic and family violence, coercive control and the effects of trauma on daily living, confidence, family wellbeing and housing stability.

- Ability to apply trauma-informed, strengths-based, feminist and culturally safe practice that respects women's choices, dignity and self-determination.

- Ability to teach and model everyday living skills, including household care, safe use of cleaning products, budgeting, shopping, meal planning and community access.

- Understanding of tenancy sustainability and the ability to help clients understand tenancy obligations, prepare for inspections and address practical barriers to maintaining housing.





- Ability to deliver agreed support activities alongside case workers, recognise changing needs and risks, and seek assistance within role boundaries.

- Knowledge of child safeguarding and mandatory reporting responsibilities, with the ability to recognise and appropriately report safety concerns.

- Strong communication and relationship-building skills, including advocacy and collaboration with clients, colleagues, housing providers and community agencies.

- Accurate and timely case documentation and computer skills, including electronic client records such as SHIP.

- Hold and maintain a National Police Clearance and Working with Children Clearance (Ochre Card), and current Northern Territory Driver Licence or ability to obtain one.

- Relevant qualification in Community Services, Human Services, Social Work or a related discipline; or an equivalent combination of relevant study, experience and demonstrated skills sufficient to meet the requirements of the role and confirmed classification.

About us

Why work at Dawn House?

Join a feminist service for women, led by women, and be part of a team committed to supporting the safety, dignity and self-determination of women and children experiencing domestic and family violence.

Dawn House offers excellent employment conditions under the Dawn House Enterprise Agreement 2024, including:

- Six weeks’ annual leave for full-time employees, plus 17.5% leave loading

- 15 days personal/carer’s leave per year

- Paid parental leave

- Up to 5 days’ paid menstruation, menopause and reproductive health leave

- Up to 10 days paid cultural and ceremonial leave

- Generous salary packaging advantages as a Public Benevolent Institution (PBI)

This is a female-designated position. Being a woman is a genuine occupational qualification for the role under section 35(1)(b)(i) of the Northern Territory Anti-Discrimination Act 1992.

Come to work where your values and your work can make a real difference.

📌 Living Skills Worker - Outreach (Darwin)
🏢 Dawn House
📍 Darwin