The Manager, Customer Assist Operations will oversee and improve customer service operations within the public sector. Based in Footscray, this temporary role focuses on ensuring efficient and high-quality service delivery to meet customer needs.

Client Details

This organisation operates within the public sector and is based in Footscray.

Description

- Lead and manage the customer service operations team to achieve service excellence.
- Develop and implement strategies to enhance customer satisfaction and streamline processes.
- Monitor and analyse key performance metrics to identify areas for improvement.
- Ensure compliance with all relevant regulations and internal policies.
- Collaborate with other departments to address customer concerns effectively.
- Provide training and support to team members to maintain high performance.
- Prepare and present operational reports to senior management as required.
- Oversee the resolution of complex customer issues in a timely manner.

Profile A successful Manager, Customer Assist Operations should have:





- Experience in customer service or operations management within the public sector.
- A strong understanding of customer service standards and best practices.
- Proven ability to lead and motivate a team towards achieving organisational goals.
- Excellent communication and problem-solving skills.
- Knowledge of relevant compliance and regulatory requirements.
- Strong analytical skills to assess performance metrics and drive improvements.

Job Offer

- Chance to contribute to impactful public sector initiatives.
- Temporary role based in Footscray, providing a chance to work in a central location.

If you're ready to take on this rewarding role as Manager, Customer Assist Operations, we encourage you to apply. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Chloe Rodriguez +61386166206.

📌 Manager, Customer Assist Operations (Footscray)
🏢 Michael Page
📍 Footscray