- Lead and manage the customer service operations team to achieve service excellence.
- Develop and implement strategies to enhance customer satisfaction and streamline processes.
- Monitor and analyse key performance metrics to identify areas for improvement.
- Ensure compliance with all relevant regulations and internal policies.
- Collaborate with other departments to address customer concerns effectively.
- Provide training and support to team members to maintain high performance.
- Prepare and present operational reports to senior management as required.
- Oversee the resolution of complex customer issues in a timely manner.

Amazing opportunityFlexible arrangements A successful Manager, Customer Assist Operations should have:
- Experience in customer service or operations management within the public sector.




- A strong understanding of customer service standards and best practices.
- Proven ability to lead and motivate a team towards achieving organisational goals.
- Excellent communication and problem-solving skills.
- Knowledge of relevant compliance and regulatory requirements.
- Strong analytical skills to assess performance metrics and drive improvements.

This organisation operates within the public sector and is based in Footscray.
- Chance to contribute to impactful public sector initiatives.
- Temporary role based in Footscray, providing a chance to work in a central location.

If you're ready to take on this rewarding role as Manager, Customer Assist Operations, we encourage you to apply.

📌 Manager, Customer Assist Operations (Footscray)
🏢 Michael Page
📍 Footscray