Manager, Hospitality & Gaming Operations

- Join Hospitality and Racing a division within the Department of Creative Industries, Tourism, Hospitality and Sport

- Clerk Grade 11/12 with a salary range of $ 154,231- $178,369 per annum plus superannuation

- Ongoing months role based in Sydney, NSW

Are you an experienced compliance leader who thrives on making a real difference? Do you enjoy leading high-performing teams, tackling complex regulatory challenges, and driving positive industry outcomes? We are looking for a Manager, Hospitality & Gaming Operations to lead a team responsible for delivering intelligence-led inspections, investigations and compliance activities across the hospitality and gaming sector. This is a unique prospect to influence industry standards, support community confidence, and contribute to a modern, customer-focused regulatory environment.

About the Role

As Manager, Hospitality & Gaming Operations, you will lead a team of compliance professionals dedicated to promoting and ensuring regulatory compliance across hospitality and gaming operations.

You will provide leadership, strategic direction, and expert advice while overseeing inspections, investigations, complaint management, and proactive compliance initiatives. Working in a dynamic and evolving environment, you will play a key role in identifying and responding to emerging risks, improving regulatory outcomes, and supporting the department's broader strategic objectives.

You will also be responsible for building team capability, fostering a culture of collaboration and continuous improvement, and ensuring resources are effectively deployed to achieve operational priorities.

About You

You are a confident and capable leader who brings experience working in compliance, regulation, investigations, law enforcement, risk management, or a similar operational environment.

You are skilled at leading teams, managing competing priorities,



and making sound decisions in complex situations. You communicate with influence, build strong stakeholder relationships, and enjoy mentoring others to achieve their best.

Most importantly, you understand the value of fair, transparent, and risk-based regulation and are committed to delivering positive outcomes for industry, government, and the community.

To be successful in this role, you will have:

- Proven experience leading operational or regulatory teams.

- Strong knowledge of compliance, investigations, audit, regulatory, or enforcement activities.

- Excellent leadership, coaching, and people management skills.

- The ability to analyse complex information and make balanced, evidence-based decisions.

- Well-developed communication and stakeholder engagement skills.

- Experience managing operational priorities and resources in a fast-paced environment.

- A continuous improvement mindset with a focus on innovation and service excellence.

- The ability to build a culture of accountability, collaboration, and high performance.

To learn more about the role, please click here to download the role description.

How to apply

Your application must include an up-to-date resume (maximum 5 pages) that details your capabilities and experience in relation to the above role.

Closing Date: 26 October 2026 [11.59 PM]

Contact: Kalashree Wakhare – [email protected]

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism,



Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we

- Create social and economic opportunities for the state

- Support the creation of jobs across the creative, visitor and night-time economies

- Prioritise First Nations artists, stories and culture

- Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all

- Drive visitation through events, campaigns and visitor experience development

- Activate our night-time and creative economies to unlock unique precincts and community spaces

- Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment

- Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact Kalashree Wakhare Talent Acquisition Partner at [email protected] or on 02 9240 8532

For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit ‘Adjustments for Individual needs’ at I work for NSW.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

📌 Manager, Hospitality and Gaming Inspectorate (Australia)
🏢 myCareer - NSW Government
📍 Australia