/n Who is CarExpert? /n /n CarExpert’s purpose is to make buying the right new car quicker and easier, supported by our vision to be APAC’s leading new car marketplace, enabling confident ownership decisions. /n /n As the largest automotive content publisher in Australia (both written and video) millions of consumers rely on our independent, industry-leading voice to inform their new car purchases each month through our valuable tools, reports, news, car reviews, comparisons, videos and more. /n /n We are constantly developing new products and usability improvements to further facilitate the purchase of current cars through the CarExpert website. Aided by a team of passionate car experts and a detailed strategy with a clear purpose, we are continuing to experience rapid growth and are investing heavily to achieve our vision. /n /n About the role /n /n If you’re a high-performing new car sales professional, CarExpert offers a better model: a strong base salary, attractive OTE, uncapped over-performance commission, and a high-calibre team built for serious performers. Plus, you’ll get something rare in automotive sales: your weekends back. /n /n As a New Car Sales Specialist, you’re the first point of contact for customers beginning their new-car journey.

This fast-paced, phone-based role combines customer service excellence with strong sales acumen to help new car buyers find and secure the best possible deal from our extensive dealer network. /n /n You’ll guide customers from enquiry to purchase, uncover their true needs, and use your product knowledge, communication skills, and competitive drive to deliver a seamless, transparent, and rewarding car-buying experience. /n /n Responsibilities: /n /n /n





- Deliver exceptional customer service by answering inbound calls promptly and professionally, addressing all new-car enquiries with a positive, engaging, and solution-focused approach.

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- Drive sales outcomes by actively engaging warm leads through outbound calls to verify vehicle requirements, qualify buyer intent, and confidently match customer needs to competitive dealer offers.

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- Source and negotiate competitive pricing from multiple dealerships to secure the best deals, availability, and vehicle options for each customer.

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- Apply consultative selling skills to recommend services and finance options that enhance the customer experience and contribute to revenue growth.

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- Stay commercially aware of new-car market trends, manufacturer promotions, and dealership incentives to educate customers and close deals with value-driven insight confidently.

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- Maintain accurate records of all customer interactions, quotes, and outcomes in the CRM to ensure visibility, accountability, and data integrity across the sales pipeline.

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- Manage multi-channel communications by monitoring and responding promptly to all SMS and email enquiries within SLA expectations.

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- Ensure compliance with privacy, data security, and consumer protection standards at every touchpoint.

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- Provide feedback and insights to management on recurring customer challenges,



lead quality, and process improvement opportunities.

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- Collaborate as part of a high-performance team, sharing best practices, celebrating wins, and contributing to a culture of sales excellence and continuous improvement.

/n /n Education, Experience & Skills /n /n /n

- Excellent communication skills — explicit, confident, and engaging across phone and email.

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- Proven ability to build rapport quickly and deliver positive customer experiences.

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- Telesales or call-centre experience preferred, with a strong sales or conversion focus.

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- Solid organisation and time management – the ability to manage multiple leads efficiently.

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- Automotive knowledge is beneficial but not essential. Having sales experience and a willingness to learn are key.

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- Experience with CRM systems and communication tools, such as Slack.

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- Driven, team-oriented, and commercially minded, with a focus on achieving results. /n /n Why should you join our team? /n /n At CarExpert, you’re not just signing up for a job – you’re jumping into a fast-growing, purpose-driven startup where your work genuinely matters. Every day brings the chance to shape something big, move fast, and have a whole lot of fun doing it. /n /n Here’s what makes being part of our team so special: /n /n /n
- We have a fun and collaborative work environment.

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- We believe in a healthy work-life balance.

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- We are a adaptable workplace. /n
- We are ambitious and carry a strong belief in our vision. /n
- We live and breathe our values – Pick Up a Broom; Fail Fast, Be Nimble; Be Real; Have a Wheelie Good Time & Stay Hungry.

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📌 New Car Sales Specialist - FORTITUDE VALLEY, 4006, QLD (Brisbane)
🏢 CarExpert Pty
📍 Brisbane