Office Administrator and Customer Service

Solatube Home

Minchinbury, Sydney NSW

Client & Sales Consultant

Full time

$35 – $40 per hour

About Solatube Home

Solatube Home is a Premier Dealers for daylighting and ventilation solutions for Solatube Australia.

We're a family-owned Australian business with a strong reputation for quality products and exceptional customer service. We have a close-knit team and value people who take ownership, use their initiative and genuinely care about doing a good job.

About the Role

Working closely with our team, you'll be an important point of contact for our customers and builders while also providing essential administrative support to the business.

Your day may include answering customer calls, following up enquiries, processing an order, preparing an invoice, checking an account, updating records or helping organise something happening in the office.

We're looking for someone who enjoys this variety and is happy to get involved wherever they're needed.

Your responsibilities will include:

- Providing friendly, professional and helpful customer service

- Responding to customers and builders phone calls, email and online enquiry

- Preparing quotations and processing orders

- Preparing and processing invoices

- Accounts receivable and accounts payable
- In home consultation and install scheduling

- Following up outstanding invoices and payments when required

- Maintaining accurate customer, order and accounts information

- Assisting with reports and general management administration

About You

We're looking for someone who is friendly, confident, organised and proactive.

You may come from a customer service, administration,



accounts or office support background — or you may have experience across several of these areas.

What matters most is that you're someone who takes responsibility, follows things through and enjoys helping people.

You'll ideally have

- Excellent customer service skills and a friendly telephone manner

- Confidence answering and making customer follow-up calls

- Excellent attention to detail and accuracy

- Good organisational and time-management skills

- Good knowledge of Microsoft Office, particularly Outlook, Word and Excel

- Experience with invoicing and general accounts administration
- The ability to manage multiple tasks and priorities
- A proactive approach and the confidence to use your initiative

- Reliabile with a solid work ethic
- A positive, team-focused attitude

Experience with Xero, and Aroflo would be an advantage but not a requirement.

Previous experience in customer service, administration and accounts but we're more interested in finding the right person with the right attitude.

What We Offer

- $33 – $40 per hour, depending on experience

- Full-time, stable position

- Comprehensive training and onboarding

- Genuine career development and progression opportunities

- Supportive and friendly team environment

- Free onsite parking

- Established Australian family-owned business

- Over 30 years of industry experience

If this sounds like you...

If you're a people person who enjoys customer service, is comfortable on the phone, has an eye for detail and likes keeping things organised, we'd love to hear from you.

Apply now and tell us a little about yourself and why you think you'd be a great fit for our team.

📌 Office Administrator and Customer Service (Minchinbury)
🏢 Solatube Australia
📍 Minchinbury