Full-time, fixed-term contract covering parental leave, 6 to 8 months, with extension possible if the leave period changes. Monday to Friday, 8:30am to 4:00pm. Grove, Huon Valley TAS.
About us
Tasmanian Gourmet Online is a family-run business based on our farm in the Huon Valley. We curate and sell around 1,800 premium Tasmanian food and drink products from about 180 local producers, and we deliver them to customers all over Australia. Our store runs on Shopify, and our small team picks, packs and despatches orders from our warehouse on the farm.
About the role
We're looking for an organised, friendly administrator to look after our office and online orders while a valued team member is on parental leave. Day to day, the role covers:
- processing orders and getting them ready for despatch
- looking after customer emails and calls
- keeping an eye on stock levels
- invoicing and bookkeeping in Xero
- keeping product listings and descriptions on our website up to date
It's a diverse, hands-on role in a small team. You'll work closely with the owner and our packing team.
What you'll do
Order processing and despatch
- Monitor incoming Shopify orders and process them each day
- Create shipping labels in ReadyToShip (Australia Post eParcel, MyPost Business and others)
- Label parcels and coordinate despatch with the packing team
Customer service
- Manage our support inbox and phone, handling enquiries, address changes, delivery issues and complaints
- Arrange product substitutions when needed, confirming them with customers and handling gift orders with care and tact
Stock control and purchasing support
- Keep an eye on stock levels across our range
- Flag low stock and large orders early, and work with the owner to place stock orders with producers
Website and product content
- Write and edit product descriptions in Shopify
- Update product listings as products arrive, change or sell out
- Help keep the website accurate and tidy with other small content updates as needed
Office administration and bookkeeping
- Create and send invoices in Xero
- Help with day-to-day bookkeeping and payment checks in Shopify Payments and Xero
- General office administration
Working with the packing team
- Be the link between the office and our packing team, so everyone knows what's going out each day
What you'll bring
Must have
- Experience in an office administration, customer service, retail or order processing role
- Confident with email, phone and Microsoft Office, especially Excel and Word
- Clear, accurate writing, with good spelling and grammar
- Very organised, with a strong eye for detail
- A warm, professional manner with customers, in writing and on the phone
- Comfortable working on your own
Nice to have
- Experience with Shopify or another online store platform
- Experience with Xero or similar bookkeeping software
- Experience writing product descriptions or updating a website
- Experience with Australia Post shipping tools or despatch
- An interest in Tasmanian food and producers
What we offer
- Full-time, Monday to Friday, 8:30am to 4:00pm, with no weekends
- Paid annual leave, sick leave and super. This is a full-time role, not casual
- A friendly, family-run workplace on a working farm in the Huon Valley
- Hands-on experience in a real e-commerce business
- Full training on our systems, plus a handover period with the person you're covering
How to apply
Send your resume and a short note about why the role suits you to
[email protected] by Monday 26 October 2026. Questions? We'd like someone to start in mid-November.
We welcome applications from everyone, including people returning to work and career changers. This is a fixed-term position covering a team member's parental leave, and we'll go through the contract details with shortlisted applicants.
📌 Office & E-commerce Administrator (Parental Leave Cover) (Grove)
🏢 Tasmanian Gourmet Online
📍 Grove