Seeking an experienced Practice Manager to take our well-established clinic to the next level.

About The Clinic

- Busy, well-established clinic with 12 GPs seeing 800+ patients per week (opened 2021).
- Located in the award-winning WEST development adjacent Football Park & Westfield West Lakes.
- Spacious practice with 10 GP consult rooms, 2 nurse rooms, pathology and a 2-bed treatment room.
- Modern, well-equipped, fully computerised practice with responsive IT support.
- Collegiate atmosphere, with a professional yet relaxed vibe and respectful patients.
- Our mission is to deliver a world class healthcare experience.
- Part of a growing Adelaide-based healthcare group (see https://www.inhealthmed.com.au/).

As Practice Manager, you will be responsible for day-to-day management of the practice and be the primary point of contact for the doctors, allied health practitioners, nurses, receptionists, and practice owners.

Responsibilities

- Day-to-day management of the practice.
- Ensure the provision of quality customer service by the team.
- Resolve IT, GP, employee and patient issues as they arise.
- Act as a positive role model to the team and provide direction and supervision to staff.
- Create a positive workplace culture and optimise staff and GP performance and job satisfaction.
- Recruitment, induction, training and development, and performance management.
- Rostering and staff payroll.
- HR documentation and compliance.
- Identify opportunities for practice growth and improvements in workplace efficiency.
- Ensure the patient recall system remains up to date and nurses are being effectively utilised.
- Coordinate and lead administrative and clinical meetings.
- Payment reconciliations (private, Medicare, RTWSA).
- Debtor management.
- PIPs/WIPPs submission.
- Accreditation, compliance, and risk management.
- Maintain a clean, tidy and safe work environment.





Industry Experience

- Minimum 3 years’ experience working in General Practice.
- Ideally experience working as a Practice Manager or Team Leader within a busy General Practice.
- Sound understanding of compliance, AGPAL accreditation & legislative requirements relevant to General Practice.
- Understanding of the commercial aspects of General Practice.
- Experience using Best Practice, HotDoc, and Microsoft Office.

Requirements

- A positive and professional attitude, amicable personality, and outstanding customer service skills.
- Exceptional communication and interpersonal skills.
- Strong leadership capability, including the ability to delegate, teach and instruct.
- Excellent people management and diplomacy skills including the ability to negotiate and resolve conflict.
- The ability to multi-task effectively, prioritise workload, meet deadlines and remain calm under pressure.
- A transparent communicator who also understands when discretion/confidentiality is required.
- Ability to make timely, rational, and objective decisions and not be swayed by emotions.
- The ability to work autonomously, use initiative and proactively solve problems.
- A growth mindset, adaptable and open to new ideas, and a commitment to professional development.
- A tendency to minimise issues rather than amplify them.
- Ability to promptly resolve minor IT issues (skilled IT support is available).
- Basic financial management skills and understanding of the legal and regulatory environment.
- Competent user of Best Practice, HotDoc, and Microsoft Office.
- Basic knowledge of medical procedures, terminology and equipment.
- Current Senior First Aid Certificate & CPR Certificate.

Rewards & Benefits

- Opportunity to grow with the business.
- Great working culture.
- Long term career opportunity and stability.
- Training and personal growth opportunities.
- Competitive remuneration and incentive package.

📌 Practice Manager (West Lakes)
🏢 InHealth
📍 West Lakes