Product Quality, Compliance & Governance - Technical Lead

Help shape the standards and controls that keep our products secure, compliant and fit for purpose. We're looking for an experienced quality qualified to lead our product assurance framework and Quality Management System. Reporting to the Head of Quality, you'll work closely with our buying, product development and supply chain teams, suppliers and specialist testing partners.

About the role

You'll turn product requirements and customer insights into clear standards, practical supplier controls and improvements that prevent recurring quality issues. Your responsibilities will include:

- Owning product standards, specifications, testing requirements and change control.
- Assessing new products against quality requirements and confirming readiness for release.
- Strengthening supplier quality controls, self-inspection capability and inspection requirements.
- Leading root-cause analysis and corrective and preventive actions.
- Managing third-party inspection, testing and compliance providers.
- Maintaining QMS workflows, approval processes and supporting evidence.
- Supporting packaging, responsible sourcing and sustainability compliance.
- Providing technical input on product incidents and recalls, and escalating material risks to the Head of Quality.

This role has no direct reports. You'll lead through your technical expertise, clear advice and strong relationships.

About you





You bring a practical approach to quality and compliance and can explain technical risks in clear commercial terms. You're comfortable challenging incomplete evidence, working through competing priorities and maintaining product standards under pressure. You'll also have:

- At least five years' experience in product quality, development, compliance, supplier quality or QMS roles within furniture, consumer products or sourcing.
- Experience owning product standards, new product quality approvals, supplier controls and corrective actions.
- Experience managing external inspection, testing or compliance providers.
- Knowledge of product packaging and Australian Packaging Covenant Organisation (APCO) requirements.
- A relevant technical, quality, compliance or engineering qualification, or equivalent demonstrated experience.
- Formal training in auditing, QMS or structured problem-solving.
- Confidence using digital quality systems, document controls and supplier performance data.
- Experience with furniture categories, manufacturers in China and South-East Asia, and responsible sourcing or sustainability programs would be an advantage.
- You'll need flexibility to work across supplier time zones and visit stores, distribution centres or supplier sites as required.

Why join us?

You'll have the opportunity to shape how Fantastic Furniture manages product quality, influence supplier performance and make improvements that directly support our customers' experience.

Apply now and help strengthen product quality at Fantastic Furniture.

📌 Product Quality Compliance & Governance Lead (Chullora)
🏢 Fantastic Furniture
📍 Chullora