- Fixed term role through to end of August 2027, with potential for extension
- Part-time 0.6FTE – days and hours flexible
- Northern suburbs / hybrid arrangement
- SCHADS Level 5 (currently $53.43 per hour) plus 13% super, Salary Packaging and above award conditions

Courage Collective Family Violence Services has provided family violence support to adults, children, and young people for over 50 years. We deliver supported accommodation, client support, and crisis brokerage to victim-survivors of family violence. As part of Victoria’s 24/7 family violence crisis response system, we provide immediate access to safe accommodation, intensive case management, and tailored therapeutic programs.

Our services support adults, young people, and children to achieve safety, stability, and recovery from family violence.

The opportunity:In this newly created role, you’ll be key to shaping the next phase of Courage Collective’s organisational development. Reporting to the Business Services Manager, you’ll strengthen our capability to learn, innovate and continuously improve, and work with leaders and staff to make sure current ways of working are understood, adopted and sustained. You’ll drive our regulatory readiness, improve our use of data and analytics to support decision-making, and manage a range of organisational projects from implementation through to review.

This role will suit someone who is motivated by making a tangible difference, enjoys improving how organisations work, and is equally comfortable developing an idea, working through the detail, and helping people adopt and sustain the change.

To be successful in this role, you’ll have:

- Experience in project coordination, quality improvement, business improvement or a related role
- Strong organisational, analytical and problem-solving skills




- Demonstrated ability to use digital systems and technology to improve processes and ways of working
- Strong people skills, with the ability to engage others, influence constructively and build buy-in for change
- Experience in a regulated community services or not-for-profit environment (desirable)

Why Choose Courage Collective?
- Our Enterprise Agreement provides above award entitlements, including annual leave loading, an additional 1% above the standard superannuation guarantee, and 18 days personal leave per year (pro-rata)
- We’re an employer large enough to deliver quality programs but small enough to know the names of each team member, with a supportive and proactive workplace culture
- We offer Salary Packaging benefits to increase your take home pay – click here to see how this could benefit you
- We’re committed to the professional development of all employees, with allocated professional development time and support
- Our EAP program is available to all employees and immediate family members
- We’re committed to diversity and inclusion, and accredited by Rainbow Tick

For more information on the role, see the Position Description on Ethical Jobs. If you have any queries, please contact Monica Rogers, People and Culture Lead, on [email protected] using the subject line: Quality Improvement and Projects Lead enquiry via EthicalJobs. To submit your application please click 'Apply Now' by the closing date.

Courage Collective is exempt from the provisions of the Equal Opportunity Act 2010. Applications for this position will only be considered from people who identify as women and/or trans and gender diverse. Courage Collective is unable to consider applications from people who identify as cis male. We strongly encourage people from culturally diverse, LGBTQIA+, mature age or Aboriginal and Torres Strait Islander backgrounds to apply.

📌 Quality Improvement and Projects Lead (Melbourne)
🏢 Courage Collective Family Violence Services
📍 Melbourne