Administration and Customer Service Officer

About the role

We are seeking an Administration and Customer Service Officer to support a Development Services team, providing high-level admin and customer service assistance across development assessment and building certification functions. This role is all about strong communication, accurate admin support, and delivering a great customer experience.

Duties

- Provide high-level administration support in a busy office environment
- Deliver professional customer service to internal stakeholders and members of the public
- Support the Development Services team to meet section goals and service standards
- Accurate data entry, document handling, and records management
- Use Microsoft Office and other corporate systems to manage day-to-day tasks

Skills and Experience





- Certificate III in Business Administration (or equivalent) and/or demonstrated relevant admin/customer service experience
- Proven admin support experience in a fast-paced environment
- Strong interpersonal skills and a genuine customer-service approach
- Well-developed written and verbal communication skills
- Confident computer skills (Microsoft Office) and efficient typing speed
- High attention to detail and strong data entry accuracy

Benefits

- Part-time flexibility (hours to be agreed with the preferred candidate)
- Reliable temp assignment (up to 8 months) with consistent weekday hours
- Great team environment in a public-facing role

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📌 Administration and Customer Service Officer (Ballina Shire Council)
🏢 Chandler Macleod Group
📍 Ballina Shire Council