We are seeking a Full-time Waitress to join the team at Basil Leaf Pho Ptl Ltd in Fitzroy, VIC 3065. This is a full-time position where you will be at the heart of our hospitality operation, delivering exceptional customer service and creating memorable dining experiences for our guests. As a waitress, you will play a vital role in maintaining the high standards of service our restaurant is known for, ensuring every customer feels welcomed and valued throughout their visit.

What you'll be doing

- Greeting guests warmly upon arrival and seating them at appropriate tables in a timely manner
- Taking accurate food and beverage orders from customers and inputting them into the ordering system
- Providing knowledgeable recommendations about menu items, specials and beverages to enhance the dining experience
- Serving food and drinks promptly and professionally, ensuring orders are correct and presented attractively
- Checking in with guests during their meal to ensure satisfaction and addressing any concerns immediately
- Processing payments and operating the point-of-sale system accurately and securely
- Clearing and resetting tables efficiently between service periods
- Maintaining a clean and organised dining area, including floor and table maintenance
- Adhering to food safety and hygiene standards at all times
- Supporting kitchen and bar staff to ensure smooth restaurant operations
- Handling customer complaints professionally and escalating issues when necessary

What we're looking for

- Previous experience as a waitress or in a similar customer-facing role within hospitality, preferably in a restaurant or café environment
- Strong communication skills with the ability to interact professionally with diverse customers and team members
- Excellent attention to detail and the ability to accurately process orders and payments




- Physical stamina and the ability to work on your feet for extended periods
- Flexibility to work varying shifts, including evenings and weekends as required
- A friendly, positive attitude and genuine passion for delivering outstanding customer service
- Ability to work both independently and collaboratively within a team environment
- Basic food safety and hygiene knowledge, or willingness to obtain relevant certifications
- Familiarity with point-of-sale systems is advantageous but not essential
- Knowledge of Vietnamese cuisine and pho would be a valuable asset

What we offer

At Basil Leaf Pho Ptl Ltd, we are committed to creating a positive and inclusive workplace where our team members feel valued and supported. We offer competitive remuneration for the hospitality industry, along with the opportunity to develop your skills in a fast-paced restaurant setting. You will work alongside experienced colleagues who are passionate about delivering excellent service and will provide training and support to help you succeed in this role. We believe in fostering a supportive team culture where every staff member contributes to our success, and we recognise and reward outstanding performance.

About us

Basil Leaf Pho Ptl Ltd is an authentic Vietnamese pho restaurant located in Fitzroy, VIC. We are dedicated to delivering authentic Vietnamese cuisine and creating a welcoming dining experience for our community. Our restaurant is built on a foundation of quality, authenticity and exceptional customer service. We pride ourselves on using fresh ingredients, traditional cooking techniques and warm hospitality to ensure every guest leaves satisfied and eager to return. Our team is passionate about sharing the rich culinary traditions of Vietnam and creating a vibrant gathering place for food lovers in our local area.

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📌 Full-time Waitress (Melbourne)
🏢 Basil leaf pho ptl
📍 Melbourne