We have an exciting opportunity for a casual TelephoneOperator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.

About the Role

This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

Your key responsibilities

- Answering incoming calls from both in-house and external guests.
- Log and follow up on guests requests with the appropriate departments.
- Direct calls to guest rooms, departments, or key stakeholders of the business.
- Places outgoing calls when required.
- Provides information about hotel services to guests.
- Knows what action to take when an emergency call is required.
- Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.

To be successful in this role you will have

- Authentic customer service.
- Impeccable grooming and presentation.




- Strong communication and listening skills.
- Ability to work in a team workplace and under pressure.

Why Meriton Suites?

- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- 'Merit Academy' our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

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📌 Casual Telephone Operator - Surfers Paradise (City of Gold Coast)
🏢 Meriton Suites
📍 City of Gold Coast