The Local Admin Support Officer is the welcoming face and organisational backbone of an ATS clinic. This role delivers a warm, professional first impression; manages reception, enquiries and referrals; maintains accurate client data; and provides high-quality administrative support to the Practice Manager, local clinicians and the broader ATS team. By ensuring front-of-house efficiency and data integrity, the role supports exceptional client experiences and clinician productivity.

About the role

Key responsibilities

- Act as first point of contact for all clients, carers, visitors and callers, answering within agreed response times.
- Provide empathic, professional and culturally-safe interactions that build trust and confidence in ATS.
- Manage the clinic inbox; triage and action messages, referrals and enquiries promptly.
- Log new enquiries, obtain missing information and convert to waitlist in Splose within 24 hours.
- Issue intake documentation, follow up completion, verify funding and schedule initial appointments in consultation with the Practice Manager.
- Create and maintain client profiles, ensuring accurate demographic, funding and consent information.
- Scan and upload documentation (referrals, plans, letters, reports) to the correct locations following ATS naming conventions.
- Support the Practice Manager to fill clinician calendars three weeks ahead; make reminder and reschedule calls.
- Process EFTPOS payments for private and self-managed clients; issue receipts and update Splose.
- Maintain office supplies, PPE and clinic consumables within budget limits.

About you

- Excellent written and verbal communication skills with a warm, professional phone manner.
- Proven experience in reception or administration (allied health or NDIS setting highly regarded).




- Strong organisation and problem-solving skills with the ability to multi-task in a busy environment.
- Current Blue Card (Working with Children) and Yellow Card (NDIS Worker Screening) or ability to obtain.
- Certificate III/IV in Business Administration or similar (desirable).
- Experience with Splose or comparable client-management systems (desirable).
- Understanding of NDIS funding pathways and terminology (desirable).
- Excellent organisational and time management skills, with the ability to prioritise completing tasks in a quick-paced environment.
- Strong attention to detail, with a high level of accuracy when managing scheduling and admin tasks.
- Professional, ethical and aligned with ATS values; calm under pressure and adaptable to change.

About us

Allied Therapeutic Services Hub Pty Ltd (ATS) is a multidisciplinary allied-health organisation that delivers high-quality, client-centred therapy to urban, regional and rural communities across North Queensland. Our hub-and-spoke model combines local clinic expertise with centralised corporate support, ensuring clients receive seamless, evidence-based care, their way. ATS values Excellence, Passion, Integrity and Collaboration, upholding the highest professional standards while fostering a supportive professional environment for our workforce.

Benefits

- Join a dynamic team that celebrates "Growing Together".
- We value work-life balance and offer flexible arrangements to suit your life.
- Opportunity to work in a supportive and dynamic team.
- Competitive remuneration based on experience.
- Making an impact by ensuring our clinicians can focus on what they do best - changing lives.

ATS is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people and people with disability.

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📌 Local Administration Officer (Mackay Regional)
🏢 Allied Therapeutic Services
📍 Mackay Regional