We are looking for a proactive and confident Virtual Assistant – Appointment Setter to support our legal business development and client acquisition efforts.

The role involves a combination of inbound and outbound prospecting, identifying potential clients, engaging with leads, qualifying prospects, and booking consultations with the appropriate legal team.

You will be an important first point of contact for prospective clients, so excellent communication, professionalism, and attention to detail are essential.

Key Responsibilities

- Conduct outbound prospecting through phone calls, emails, social media, and other approved channels.
- Respond promptly to inbound enquiries and leads.
- Identify and qualify potential clients based on the firm’s services and criteria.
- Contact prospects and introduce relevant legal services in a professional manner.
- Ask appropriate qualifying questions to understand the prospect’s needs.
- Follow up with leads who have not yet booked a consultation.
- Schedule qualified prospects for consultations with lawyers or migration/legal specialists.
- Maintain accurate lead and appointment information in the CRM.
- Keep detailed notes of conversations, follow-ups, and lead status.
- Perform consistent follow-up campaigns to maximise appointment opportunities.
- Monitor and manage assigned leads through the sales pipeline.
- Coordinate with the legal and marketing teams regarding lead quality and appointment outcomes.
- Help identify potential opportunities for improving lead conversion.
- Maintain confidentiality when handling client and prospect information.
- Follow company communication standards, scripts, and procedures.
- You will proactively identify and contact potential clients by:
- Calling or messaging prospective leads.
- Conducting lead research and prospect identification.
- Using provided databases, CRM records, and other approved sources.




- Introducing the firm’s services clearly and professionally.
- Following up consistently with interested prospects.
- Re‑engaging previous or inactive leads where appropriate.
- Booking qualified prospects into available consultation slots.

Requirements

- Previous experience in appointment setting, lead generation, sales, customer service, or virtual assistance.
- Strong verbal and written English communication skills.
- Comfortable making outbound calls and speaking with new people.
- Confident handling objections and questions.
- Strong organisational and time‑management skills.
- Ability to follow scripts while maintaining a natural conversation.
- Good computer and CRM skills.
- Strong attention to detail.
- Ability to work independently and meet performance targets.
- Professional and friendly communication style.
- Reliable internet connection and a suitable work‑from‑home setup.

Preferred Experience

- Experience in any of the following is highly desirable:
- Legal services
- Immigration/migration services
- Law firms
- Professional services
- B2B or B2C sales
- Appointment setting
- CRM management
- Cold calling or outbound sales

Legal experience is preferred but not required for candidates with robust appointment‑setting or sales experience.

Important

This position involves client prospecting and appointment setting only. The successful candidate is not expected to provide legal advice or make legal recommendations. All legal advice and substantive legal assessments will be handled by the firm’s qualified legal professionals.

Ideal Candidate

We are looking for someone who is confident, proactive, persistent, organised, and comfortable talking to people. The ideal candidate understands that successful appointment setting is about building rapport, asking the right questions, following up consistently, and creating a positive first experience for prospective clients.

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📌 Virtual Assistant – Appointment Setter | Legal Space (Adelaide)
🏢 No Borders Law Group
📍 Adelaide