THE ROLE

Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.

Reception Services Officers also undertake general administrative tasks to support the Area.

Accountabilities Include

- As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and qualified manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.




- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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📌 Reception Services Officer (Multiple Positions) (Ballarat)
🏢 Victorian Department of Families, Fairness & Housing
📍 Ballarat