We’re looking for a Jira Service Management Specialist to join a Technology Operations team and take ownership of their JSM platform.

This is a hands‑on role focused on JSM administration, automation and continuous improvement , working closely with Service Desk, Infrastructure, DevOps and business teams.

The Role

- Own and administer Jira Service Management
- Configure workflows, automation, SLAs, forms, queues and request types
- Identify and implement process improvements
- Support JSM integrations with tools such as Confluence, Teams, Intune and CMDB
- Manage permissions, reporting and dashboards
- Support platform upgrades, testing and documentation

About You

- 2–5 years’ hands‑on JSM experience
- Strong understanding of ITSM / ITIL processes
- Experience with JSM workflows, automation and JQL
- Comfortable working independently and taking ownership
- Confluence, Assets, integrations or Atlassian certifications are advantageous

This is a great chance for someone who wants genuine ownership of JSM and the chance to improve how the platform is used across the organisation.

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📌 Jira Service Management Specialist (Melbourne)
🏢 CircuIT Recruitment Group
📍 Melbourne