We're building the future of healthcare: enabling the first generation of intelligent healthcare providers. Backed by Y Combinator (YC) and Startmate (Blackbird), CareGP is one of the fastest-growing AI companies in the Primary Care space.
The Role
We're looking for a Customer Success Lead to work directly with our CEO and Founder and own customer success end to end: onboarding, retention, expansion, and outcomes.
What You'll Do
- Own onboarding for recent clinics coming onto CareGP, making sure the transition is smooth from day one
- Own retention and the ongoing health of your customer base
- Own expansion within existing accounts as clinics see more value from the product
- Own outcomes, making sure customers are actually getting results, not just using the product
What We're Looking For
- 3–6 years in customer-facing roles, ideally SaaS
- Early stage to growth stage startup experience, and you enjoy this phase
- Sharp, fast, and commercially minded
- Love building, and delivering world-class customer service and results
- Frontline of AI in healthcare, real impact, not hype
- Build the CS function from 0 to 1
- Work with high-growth clinics transforming their operations
- Customer Obsession
- Speed
- Focus
- Ownership
- Long-term thinking
If you want to help define a category, not just join one, this is it.
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📌 Customer Success Lead (Sydney)
🏢 Care
📍 Sydney