IKEA is seeking a Customer Engagement & Loyalty Manager to lead the CRM and loyalty program strategy for Australia and New Zealand, driving engagement, retention and customer lifetime value. You will translate global frameworks into locally relevant strategies and work across marketing, digital, and store teams to deliver cohesive customer experiences.
This role requires solid CRM and loyalty program management, stakeholder influence, and a data-driven approach.
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📌 CRM & Loyalty Architect — Customer Engagement Leader (Sydney)
🏢 Ikea
📍 Sydney