We are seeking a dynamic and experienced individual to join our team as the Workforce Capability Manager. This pivotal role within the People Services team is designed to collaboratively lead and support a variety of workforce planning, HR metrics and reporting, learning and development, and talent and succession activities. The Workforce Capability Manager will play a crucial role in driving continuous improvement projects and supporting the objectives outlined in the Reef Authority’s Strategic Workforce Plan.

In this role, you will be responsible for identifying and developing the necessary capabilities within our workforce to ensure the Reef Authority can effectively deliver its work program both now and in the future. This includes talent identification and management, contingency and succession planning, and setting strategic directions. You will lead employee development initiatives by providing strategic advice and designing innovative training programs in collaboration with senior management.

Additionally, you will oversee the maintenance and enhancement of the Reef Authority’s Learning Management System (LMS) and manage entry-level pathway programs, including the Indigenous Apprenticeship Program (IAP). Your efforts will be informed by corporate and operational plans, ensuring that our workforce remains capable and prepared to meet future challenges.

What you'll do

- Provide strategic advice on capability development initiatives, significantly contributing to the development of workforce development strategies.
- Conduct comprehensive organisation-wide training needs assessments to identify skills or knowledge gaps and develop annual training plans for the Reef Authority.
- Consult and collaborate with managers, employees,



and external entities to design and deliver relevant workplace training and development programs.
- Design and develop training programs, both outsourced and in-house, selecting appropriate methods such as simulations, mentoring, on-the-job training, and professional development classes. Recommend new training methods and stay updated on the latest trends in the field.
- Coordinate and manage the training program including sourcing training providers and packages, monitoring the quality of training to ensure it is current, complete, and fit for purpose and managing the centralised training budget, assessing requests, and providing recommendations.
- Maintain and continuously improve the Reef Authority’s Learning Management System (LMS), ensuring it serves as the central point for staff to access training information. Manage a database of training records and provide necessary reports.
- Coordinate and manage the Reef Authority’s entry-level programs, including sourcing appropriate programs, liaising with service providers and internal stakeholders, and supporting participants in these programs

What you'll bring

- You will be a knowledgeable and dynamic individual who excels in best practice learning and development strategies, particularly within the APS context.
- You are a decisive thinker and skilled influencer, known for your collaborative approach and drive to deliver results.



Your curiosity and willingness to think outside the box enables you to quickly grasp new concepts and innovate effectively.
- You bring experience with a variety of training methods and approaches, including blended and e-learning, on-the-job coaching, and learner support programs. As a customer-focused professional, you excel at providing tailored learning and development services and solutions across the organisation.
- Building strong relationships quickly and with ease is second nature to you, whether it's with colleagues at all levels of the organisation or with key stakeholders. You have a proven track record in collating and analysing data, engaging stakeholders, and coordinating tasks efficiently.
- Remaining calm under pressure, you maintain an eye for detail and stay composed when faced with competing priorities. Your adaptability allows you to seamlessly transition from routine processing tasks to providing strategic advice.

Essential requirements

- At least three years’ experience in a similar role.
- Experience using Acorn Learning Management System (LMS) or a similar software system.

Why join the Reef Authority?

At the Reef Authority, you'll build a meaningful career while helping protect one of the world's most iconic natural assets. We offer a supportive, flexible and purpose-driven workplace where your work has real impact.

You’ll enjoy competitive APS employment conditions, including up to 15.4% employer superannuation, flexible working arrangements, wellbeing initiatives, career development opportunities and a collaborative culture committed to protecting the Great Barrier Reef for future generations.

Ready to help shape workforce capability at the Reef Authority?

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📌 Workforce Capability Manager (Townsville)
🏢 Great Barrier Reef Marine Park Authority
📍 Townsville