Rylock Pty Ltd is a leading manufacturer and supplier of high-quality windows and doors. With over 40 years of experience in the industry, we pride ourselves on our commitment to innovation, quality, and exceptional customer service. Join our team and be a part of a company that values its employees and is dedicated to their success.

The Role:

We are seeking a motivated, enthusiastic and hands on Customer Service-oriented Senior Administrator to join our team at our Head-Office in Dingley Village. If you have exceptional organisational skills, a proactive can-do attitude, the ability to multitask, and solution-oriented phone skills with the confidence to communicate with customers, combined with a passion for helping teams operate efficiently — we want to hear from you!

This position will be a Permanent, Full-Time on Site Opportunity, Monday to Friday, 7.30am – 4pm.

Key Responsibilities: Training will be provided to the successful candidate

Customers service – this customer facing role requires the ability to multitask effectively, addressing customer queries & concerns regarding their window and door products, promptly, via walk ins, phone and email, all whilst maintaining a skilled & friendly manner

Provide administration support - staff, management, contractors & customers

Social Media/AI Support - assist with responses to social media enquiries and posts relating to after-service customer care.

Complete basic bookkeeping duties - issue sale invoices & process credit card payments

Supporting technicians – communicating with our customers and site technicians to schedule and organise onsite activities





Procurement Administration – entering orders, coordinating & tracking purchases relating to sales orders including invoicing and payment processing

Maintaining accurate data entry – job records & customer updates in our system

Key Requirements:

Well-presented and confident individual who is comfortable interacting with customers

Maintain a calm, empathetic, and positive attitude, even when handling upset customers or high volume of calls & emails

Minimum 1-2 years of experience in customer-facing coordination, scheduling, or administration role is required. Previous building or manufacturing industry experience would be preferred.

Clear and friendly communication skills

Highly organised and the ability to prioritise work demands

Proficient with MS Office Suite and AI tools or systems ( e.g. ChatGPT, CoPilot)

Basic understanding of accounting & procurement

High level of attention to detail

You will love using your initiative and understand that the role is not about any one Individual but a Collective Team Effort. A Salary Package of $100K (dependant on experience) is on offer for the right candidate.

Perks and benefits

- Extensive Training provided to all
- New Employees Traineeships Program




- Career Progression Pathways
- Milestone Service Recognition

What can I earn as a Customer Service Administrator

For over 40 years, Rylock has designed, specified and manufactured high-performance, energy-efficient windows and doors. Rylock’s Head Office is located in Dingley Village, Victoria, with an additional manufacturing facility in SA; and showrooms across 5 states. Our dedicated team excels in delivering custom-made solutions, with all products carefully designed to meet a project’s unique site requirements. With CNC machinery for precise tooling and accuracy, these products are rigorously tested to exceed Australian Standards. Renowned for our quality and innovation, Rylock is an industry leading organisation committed to enhancing product performance and delivering service excellence.

For over 40 years, Rylock has designed, specified and manufactured high-performance, energy-efficient windows and doors. Rylock’s Head Office is located in Dingley Village, Victoria, with an additional manufacturing facility in SA; and showrooms across 5 states. Our dedicated team excels in delivering custom-made solutions, with all products carefully designed to meet a project’s unique site requirements. With CNC machinery for precise tooling and accuracy, these products are rigorously tested to exceed Australian Standards. Renowned for our quality and innovation, Rylock is an industry leading organisation committed to enhancing product performance and delivering service excellence.

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📌 Senior Customer Service Administrator (Melbourne)
🏢 Rylock
📍 Melbourne