Operations - Fleet Controller / Transport Allocator
Yellow Express Taxi Trucks – Melbourne VIC
Yellow Express is currently seeking an experienced Fleet Controller to join our operations team based out of our Hallam headquarters. This role will require you to liaise with customers and our fleet of subcontractor drivers, coordinating pick-ups and deliveries to ensure the operational effectiveness of the fleet. Previous experience in a similar position or within the Transport and Logistics industry is essential.
Role responsibilities:
Providing prompt and appropriate responses to customer booking enquiries and other concerns via phone and email.
Working collaboratively with drivers to ensure safe and efficient operations.
Allocating jobs to drivers via a digital transport management system.
Ensuring driver runs are well-planned to maintain the fleet's operational effectiveness and efficiency.
Supporting other operations team members in managing the day-to-day challenges faced by the fleet.
Building and maintaining positive relationships with customers.
The successful candidate will display:
A strong work ethic, punctuality and reliability.
Excellent multitasking skills and planning abilities with an eye for detail.
The ability to effectively converse with a diverse range of people.
Strong written and verbal communication skills.
A sound knowledge of Melbourne Metropolitan.
The ability to work and adapt in a agile environment.
Commitment to upholding safety and regulatory requirements.