Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D;, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer in Australia . This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.

Key Responsibilities:

- Provide technical support to customers via phone, email, chat, or in office when necessary
- Diagnose and troubleshoot hardware and software issues related to our inverters and energy storage products
- Assist the sales team in providing product technical training to customers.
- Conduct customer visits to understand their needs and provide on-site technical consultation.
- Provide on-site guidance during product installation to ensure correct and safe setup.




- Coordinate with internal technical and engineering teams to resolve complex technical issues
- Prepare and maintain support documentation, FAQs, and technical guides.
- Ensure high customer satisfaction through effective communication and problem-solving
- Report recurring technical issues and user feedback to product and R&D; teams

Requirements:

- Candidate preferred due to travel and fieldwork needs
- Professional English (essential)
- At least 1 year of experience in technical support, electrical engineering, or a related field
- Valid driving license and willingness to travel within Australia
- Strong troubleshooting skills and customer-oriented mindset

What We Offer:

- Join a rapidly growing global renewable energy brand
- Adaptable remote working model with preference for candidates based in Australia
- Comprehensive onboarding and technical training
- Opportunities for professional growth and skill development
- Friendly and supportive international team culture

#J-18808-Ljbffr

📌 Technical Support Engineer (Newcastle City Council)
🏢 Fox ESS Australia
📍 Newcastle City Council