Magic Hand Car wash Southport – Southport QLD

Key responsibilities

- Recruit, onboard, induct, train, supervise, and develop employees to maintain a skilled, safe, and high-performing workforce.
- Champion exceptional customer service standards across all driveway and wash bay operations to build long-term customer loyalty.
- Determine product mix, monitor chemical and detailing stock levels, manage service standards, and oversee daily operational requirements.
- Formulate and implement local purchasing, sales, and promotional strategies, including setting membership options and pricing.
- Promote and advertise the establishment's car washing and detailing goods/services to maximise sales revenue and engagement.
- Work directly alongside team members on the driveway to provide regular on-the-job feedback, coaching, and adherence to operational procedures.
- Manage site presentation, facility maintenance, and equipment upkeep to meet clean, protected, and professional standards.
- Maintain accurate records of stock inventories, daily sales, financial transactions, roster costs, and overall site performance.




- Interpret business reports and operational data to continuously improve profitability and efficiency.
- Ensure strict compliance with workplace health and safety (WHS), environmental standards, and all statutory employment regulations.

About you

- At least 1 year of relevant management work experience in a fast-paced retail or service environment
- 1 year of experience managing a team that operates via an established system, like a fast food, a service business, or a large retail outlet with more than 10 team members
- Availability to work weekends as well as throughout the week

About us

Magic Hand Car Wash, Australia's best-rated Car Wash, is seeking an experienced, results-driven leader to join our Southport, Queensland team, with a passion for delivering outstanding customer service. Celebrating our 30 plus years in business, we've fine-tuned a business model and customer offer that has proven itself across our 24-plus sites, Australia-wide.

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📌 Retail Store Manager (City of Gold Coast)
🏢 Magic Hand Car wash Southport
📍 City of Gold Coast