About the role

As the Supporter Engagement Specialist (Gifts in Wills), you will play a key role in strengthening supporter relationships, enhancing engagement and delivering initiatives that contribute to long-term fundraising success.

- Build and nurture relationships with supporters considering or committed to leaving a gift in their Will.
- Deliver tailored engagement activities that create meaningful and memorable supporter experiences.
- Support the growth and ongoing success of the Gifts in Wills program.
- Coordinate supporter events, communications and stewardship initiatives.
- Develop personalized engagement journeys that strengthen supporter connection and loyalty.
- Work closely with the Supporter Engagement Lead and broader fundraising team to maximize engagement opportunities.
- Engage supporters through a variety of channels, including phone, email, events and face-to-face meetings.
- Maintain accurate records, supporter information and engagement activity within the CRM.
- Monitor engagement outcomes and contribute to reporting and program performance.
- Represent the organisation at supporter and community events when required.

About you

You are a genuine people person who enjoys building trusted relationships and creating positive experiences for supporters. You bring a thoughtful and empathetic approach, along with strong communication and organisational skills.





- Demonstrated experience within fundraising, supporter engagement, donor care, customer experience or relationship management.
- Proven ability to build and maintain meaningful relationships with a diverse range of stakeholders.
- Strong communication skills with the confidence to engage with supporters both over the phone and in person.
- Experience coordinating engagement activities, events or stakeholder communications.
- Highly organised with strong administration skills and attention to detail.
- Experience working with CRM systems and maintaining accurate records.
- Ability to work autonomously while contributing positively to a collaborative team environment.
- A compassionate, professional and relationship-focused approach.
- Current driver's licence and flexibility to travel when required.

What's in it for you?

- Join a respected organisation with a strong mission and genuine community impact.
- Flexible working arrangements, including hybrid working options.
- Access to novated leasing and additional employee perks.
- A supportive, collaborative and values-driven culture.
- Professional development and career growth opportunities.
- The opportunity to build meaningful connections and create lasting impact through supporter engagement.

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📌 Supporter Engagement Specialist (Brisbane City)
🏢 Troocoo Pty
📍 Brisbane City