Job Details:Must Have Skills: Technical Proficiency and Process ImprovementLeadership and Team ManagementNice to Have Skills: Communication skills, Leadership / People management, Problem -solving, Adaptability / flexibilityDetailed Job DescriptionTechnical skills: ServiceNow CSM Integrations Consultant Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modulesCustomize forms, fields, UI policies, business rules, and client/server scriptsDevelop and support Flow Designer workflows, subflows, and actions to automate business processesImplements and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge ManagementConfigure and customize Customer Service Management (CSM) capabilities such as cases, service portals, and omnichannel experiencesWork closely with stakeholders to gather requirements and translate them into technical solutionsDevelop and maintain JavaScript -based scripting (Client Scripts, Business Rules, Script Includes)Minimum Years of Experience : 8Certifications Needed: CSA

📌 Servicenow Itsm And Csm Integrations Consultant (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales