Job Description:
Role title:
Telephonist/Receptionist
Role type: Permanent full time
Role grade:
Telephonist Level 2 (Year1-3)
Department and location:
Switchboard,
St Vincent's Public Hospital, Sydney
Salary: $
69,****** - $ 72,****** +super + salary packaging
Welcome to St Vincent's Hospital Sydney
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent's Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
As Sydney's premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Read on to explore this exciting role and the fantastic perks waiting for you here.
About the role
Be the friendly, professional Voice and Face of St Vincent's Hospital, welcoming and assisting patients, staff, and the public over the phone.
Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.
Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
Enjoy a dynamic, 7-day rotating roster that may include day, evening,



overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).
About you
Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster.
What we can offer you
Exceptional Rewards:
Competitive pay and not-for-profit salary packaging to maximise your income
Seamless NSW Health Mobility:
Smooth transfer of your qualifying service and leave entitlements
World-Class:
Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
Excellence:
Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
Cutting-Edge Oncology:
Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
Community:
Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
Professional Advancement:




Accelerate your career with study leave and Curran Foundation scholarships
Health & Wellbeing:
Fitness Passport, discounted private health, & cultural recognitions and celebrations
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position.
For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is
22 October ****
.
Shortlisting for this position will commence immediately.
We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, protected, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https
://
or get in contact at
******
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct

📌 Telephonist/Receptionist (New South Wales)
🏢 St Vincent's Health Australia
📍 New South Wales