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Customer Reservation & Support Agent Internship – Youth Adventure Travel
Location:
Australia (Byron Bay NSW)
Type:
Internship (4–6 months) – Flexible hours
Start Dates:
Flexible throughout the year.
Reports to:
Call Centre Manager & Support Manager
Compensation:
Travel perks, industry experience, and access to free/discounted tours
? Kickstart Your Travel Career with Happy Travels!
Are you passionate about travel and keen to break into the tourism industry?
Want to get hands-on experience with one of Australia's leading youth adventure travel agencies?
Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more – all while working on exciting projects that shape the future of youth travel.
? About the Internship
In this dynamic, fast-paced internship, you'll work closely with our Call Centre Manager & Support Manager.
At Happy Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns.
You'll be part of a small, high-energy team that loves adventure, creativity, and getting things done.
?️ What You'll Be Doing
Chat with new leads over messaging apps or on the phone to help them plan and book trips
Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
Send out first messages to new leads quickly to keep conversations moving
Keep an eye on team inboxes and calls, making sure customers get a timely response
Follow up with leads and keep records up to date so the sales process runs smoothly
Step in to help finalise bookings when a team member is away,



keeping the customer journey seamless
Provide friendly aftercare and support to customers, answering questions and making sure they're happy after booking
Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
Book in staff familiarisation trips with third-party operators
Answering incoming calls from our **** customer support number
Assisting existing customers with any travel issues
Assisting existing customers with any changes to their itineraries and travel plans
Investigating and processing customer refund requests
Managing online reviews and responding to them
Investigating and rectifying any agent errors
Quality auditing
? Who We're Looking For
A travel lover with a passion for youth adventure, backpacking, or cultural exploration
Strong attention to detail and solid organisational skills
Comfortable with spreadsheets, websites, or admin systems (we'll show you the ropes)
Great communicator – both written and verbal
Self-motivated, enthusiastic, and keen to learn
A marketing, tourism, business, or communications student (or recent grad)
? What You'll Get
Hands-on experience in the travel industry with real responsibility from Day 1
A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
Access to famils, free trips, and heavily discounted tours through our travel partners
A glowing reference and skilled experience that looks amazing on your resume
? How to Apply
Send your CV and a short intro email or video to ****** with the subject:
Customer Reservation & Support Agent Internship – [Your Name]
Applications will be reviewed on a rolling basis – don't wait!
This isn't just an internship – it's your first step into the travel industry.
Help us shape the next generation of unforgettable adventures.
Let's get started.
✈️

📌 Customer Reservation & Support Agent Internship (Byron Bay)
🏢 Happy Travels
📍 Byron Bay