Company DescriptionCan be based in our Adelaide or Perth offices.Full time opportunity (75 hours per fortnight)Salary range: $76,100 to $85,200 including super Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage.
We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.Our vision is to create better lives by caring for our members and communities.Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact.
We are proud to use our business to drive positive outcomes that benefit our members, communities and people.Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.Job DescriptionAs a Broker Support Administration Officer, you will support the success of the Third-Party Broker Channel by managing loan applications, coordinating workflows and delivering exceptional service to brokers, aggregators and internal stakeholders.
Working in a fast-paced environment, you will ensure applications progress efficiently, enquiries are resolved promptly and compliance standards are met, while contributing to strong broker relationships, operational efficiency and ongoing process improvement.In the role you willProvide timely, professional support to brokers, aggregators and internal stakeholdersCoordinate and progress loan applications across the lending lifecycleManage enquiries proactively through to resolution, including escalationsBuild and maintain strong broker relationships and deliver positive experiencesAssist with policy guidance, documentation and scenario supportMaintain accurate records across systems,



ensuring compliance and data integrityPrioritise workflows to meet service level expectations in a high-volume environmentSupport commission processing and administrative tasksIdentify and escalate risks, compliance issues or process gapsContribute to process improvements and collaborate with internal teams to deliver outcomesQualificationsYou are a detail-oriented and customer-focused professional who thrives in a fast-paced environment.
With strong organisational skills and a proactive approach, you are confident managing competing priorities while delivering high-quality support to brokers and stakeholders.Strong communication skills with the ability to build effective relationshipsExcellent problem-solving skills and a proactive mindsetProven ability to work both independently and collaborativelyHigh attention to detail and accuracy in all tasksStrong organisational and time management skillsAdaptability and confidence learning recent systems and processesUnderstanding of mortgage lending products, policies and processes (desirable)Knowledge of NCCP and financial services compliance requirements (desirable)Relevant tertiary qualification (desirable)Additional InformationSee yourself in our teamAs a Broker Support Administration Officer, you will join a dynamic team of finance professionals, who deliver outstanding personalised service to our broker partners.
In this role, we continually grow Beyond Bank's footprint in the community.
The broker team deliver incremental growth to the bank by delivering high volumes of new business, and new to bank members, helping the bank achieve its annual goals.
Join our team and enjoy a fast-paced role where each day brings new challenges, new learning opportunities and a sense of achievement.Why work for Beyond Bank?




We welcome candidates who reflect the diversity of the communities in which we operate.
We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.Beyond Bank is committed to creating an accessible recruitment process and employment experience.
If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at (email protected)There are even more benefits:Additional 3 paid work-life balance daysPaid community volunteer days to support community organisations across AustraliaAccess to employee discounts, health and wellbeing initiatives, employee and family assistance, plus moreA flexible and diverse working environmentCareer development opportunities, training and coachingBy joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential.
If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Some positions may require undergoing 4 weeks of mandatory full training.Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact (email protected)Applications close 15/06/2026As a Certified B Corp, we use our business as a force for good.By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

📌 Broker Support Administration Officer (South Australia)
🏢 Beyond Bank Australia
📍 South Australia