Company DescriptionWe're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.
From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.
Together, we can make a difference.Job DescriptionWe're excited to offer a newly created Training & Knowledge Lead opportunity within our Roadside Contact Centre & Distribution team.Based at Sydney Olympic Park with a hybrid working model (typically two days in the office), this leadership role reports to the Planning, Implementation & QA Manager and leads a high-performing group of Trainers, Knowledge Specialist and QA teams.This role will play a key part in elevating frontline capability, coaching practices, knowledge management and operational readiness.
You'll partner closely with business leaders and stakeholders to identify capability gaps, improve learning outcomes, build future-focused frameworks and support the adoption of AI and emerging technologies across the customer service environment.If you're passionate about developing people, driving continuous improvement and creating engaging learning experiences, we'd love to hear from you.
What You'll DoLead, coach and develop a high-performing team of Trainers and Knowledge Specialists and our QA teamPartner with stakeholders to identify capability and performance improvement opportunitiesReview,



enhance and modernise training content and learning frameworksBuild coaching capability across leaders and frontline teamsDrive onboarding, upskilling and ongoing development programsOversee knowledge management and continuous improvement initiativesSupport operational readiness for new systems, processes and projectsChampion the use of AI, automation and digital tools to improve learning and performanceManage knowledge platforms and learning technologies, including Articulate 360, SharePoint and any future platformsUse insights and data to improve capability, engagement and business outcomes What You'll BringExperience leading learning, training, capability or knowledge management teamsProven leadership experience with coaching and developing peopleStrong stakeholder engagement and influencing skillsExperience designing, implementing and evaluating learning solutionsExcellent facilitation, communication and presentation skillsStrong planning, organisation and project management capabilityExperience driving continuous improvement and change initiativesConfidence working with digital platforms, systems and collaboration toolsStrong analytical and problem-solving skills DesirableQualifications in teaching, training, adult learning or a related disciplineTeaching, training or adult learning qualificationsContact centre or customer operations experienceExperience coaching leaders,



trainers and frontline teamsKnowledge management platform experienceExposure to AI, automation and digital enablement initiativesChange management or project delivery experience What's In It for You?
At the NRMA we aren't just about discounts (although you do get these too).
We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being advantages to balance all of life's prioritiesTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and ResortsComplimentary My NRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on a range of NRMA personal insurance products including car, home & travelGrow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know Your BelongWe're for inclusion, diversity and representing the members, guests, customers and communities we serve.
That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our teamJoin the NRMA and grow your career with us.
Apply now or visit our careers site to find out more!
As part of our recruitment process, successful applicants will be required to complete pre-employment checks.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
The NRMA is not responsible for any fees related to unsolicited resumes.

📌 Training And Knowledge Lead (New South Wales)
🏢 My NRMA
📍 New South Wales