Tasks:Serve as the first point of contact for customers seeking technical assistance over the chat, phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partnerIdentify and suggest possible improvements on proceduresRequirementsAbout You:Tech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant field - N/A if still at universityCommitment to work 3-4 days per week for a 12 weeks period

📌 It Helpdesk Internship (Tasmania)
🏢 Premium Graduate Placements Australia
📍 Tasmania