Part-time · 10 hrs/week (with room to grow) · Contractor · RemoteAbout usWe are an OBM and systems consultancy helping service-based business owners fix their backend chaos, build scalable systems, and reclaim their time.
We're a small, expert remote team and we move fast.
We need someone who can keep up.The roleWe're looking for an Operations & Admin Manager to be the backbone of our internal operations.
You'll own our project management system, keep our workflows tight, support our marketing execution, and eventually help us deliver operational audits for our clients, with full training from us.This is not a task-ticker role.
We need someone who sees what needs to happen before being told, communicates without being chased, and genuinely loves building order out of chaos.This role starts at 10 hours per week.
As the business grows, so does this role.
The right person needs to be open to increasing their hours over time.
This is a long-term position with room to grow, not a short-term gap fill.
If you're looking for something casual and capped, this isn't it.What you'll be doingOwning and maintaining Asana and Airtable: tasks, owners, deadlines, always up to dateCreating and managing SOPs + Customer journeys with our trainingFollowing up with leads and moving them through our pipelineSupporting marketing execution: social media scheduling and email campaignsCapturing action items from team and client callsPreparing monthly status updates and presentations for the CEOOnboarding new team membersWith training, supporting operational audits for our clientsProject and Team management Ad hoc admin supportTools we useCore: Airtable, ActiveCampaign, Zapier, Dubsado, KitNice to know: Asana, Slack, Google Workspace, LucidChart,



ClaudeWhat we offerFlexible work from home with real autonomyA growing business, your role grows with itTraining in our methodology and client audit processA small team that respects your time and your workRead the full role description: In the Other notes field, include the word "Systems" so we know you read this in full.
You're a fit if youHave 3+ years in operations, admin, or project coordination, ideally in a digital agency or online service businessAre fluent in English: written, spoken, and comfortable on cameraHave hands-on email marketing experience (built and sent campaigns, not just theory)Have worked with a CRM: Dubsado, ActiveCampaign, or similarHave a proven track record of long-term commitment; we want to see roles held for 12+ monthsAre available during AEST business hours (required, please don't apply if this isn't you)Communicate proactively; you flag problems before they become problems, and you never go quietHighly organised: proactively manage their own workload without being chasedComfortable working independently with minimal supervisionCommunication expectationsThis role requires proactive, consistent communication.
No chasing, no silence.Respond to Slack messages within a few hours during agreed working hours/ same day at minimumIf you're stuck, behind, or something's not working, flag it before it becomes a problem, not afterCome to the weekly meeting prepared with a status update on all active projects, no prompting requiredIf you need to step away, reduce hours, or the role isn't working for you, say so early.
A hard conversation is always better than going quietRadio silence is not acceptable.
If we haven't heard from you, we'll follow up once, and that's a red flag

📌 Operations & Admin Manager (New South Wales)
🏢 Systems Lane
📍 New South Wales