Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology.
Plenti is a dynamic and innovative business that is growing strongly.
By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are a quick moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive.
With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.Plenti is a founder led business that launched in ****, listed on the ASX since **** with annual revenue of over $250 million and a loan portfolio of over $3 billion.About the role:As a Business & Systems Analyst, you'll help improve the systems and processes that support our loan lifecycle.
You'll work across Operations, Sales, Product and Technology to solve problems, improve processes and deliver better ways of working.This is a hands-on role where you'll work across systems, data and automation, taking ideas from discovery through to implementation and seeing the impact of your work.Key responsibilities: Own and improve operational processes and workflows across the loan lifecycleTurn business needs into practical system and process solutionsWork across platforms including Zoho CRM, Amazon Connect,



n8n and ZapierRun workshops and discovery sessions to understand problems and identify opportunitiesPartner with Product and Technology to design operational workflows for new products and initiativesBuild and manage integrations between systems using APIs, JSON and dataAutomate manual processes using low-code and no-code toolsWrite SQL queries to support reporting, analysis and data validationTest, implement and release system and process changesInvestigate and resolve system issues, bottlenecks and operational problemsCreate clear process documentation and help teams adopt new ways of workingBuild reports and dashboards that help teams understand performance and make better decisionsUse data and feedback to continuously improve our systems and customer experience About you:You're a curious, hands-on problem solver who enjoys improving how things work.
You're comfortable working with stakeholders and getting into the detail across systems, data and processes.
You'll bring strong analytical skills, technical curiosity and a genuine sense of ownership from problem through to solution.You will ideally have: 2+ years' experience in business analysis, systems analysis, operations or a similar roleStrong experience with a CRM such as Zoho, Salesforce, HubSpot or similarStrong SQL skills and confidence working with dataExperience with APIs, integrations and JSONExperience with automation tools such as n8n,



Zapier or similarA track record of improving processes and implementing system changesExperience with telephony or contact centre platforms such as Amazon Connect is a bonusWhat's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative.
It's a place where everyone can "make it happen" and share in the results and success.
If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.In return, you will enjoy a culture of innovation and entrepreneurship to take your career further.
We offer flexible working and volunteer and study leave to develop your skills.
We also have monthly social events, office snacks, company Townhalls and D&I; initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities.
When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.

📌 Business & Systems Analyst (New South Wales)
🏢 Plenti
📍 New South Wales