Company DescriptionAt NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future.
With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.We are passionate about unlocking value through technology.
By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better.
Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.We love big ideas and bold thinkers.
Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities.
Ready to make tomorrow with us?
Explore our opportunities and join a team that is redefining what's possible.Job DescriptionFull-time contract (initial 12 months, likely extension)Location: North RydeWorking model: Hybrid – 2-3 days per week in office We are seeking an experienced Organisation Change Manager to support a major ServiceNow consolidation and unification program within an IT workplace.This role will lead end-to-end organisational change activities, developing and executing change strategies, driving business readiness, and enabling successful adoption of new ways of working across a complex technology transformation program.Key responsibilities:Lead end-to-end change activities including strategy, planning, delivery and adoptionDevelop and execute change management plans, readiness activities and transition approachesConduct stakeholder impact assessments, identify change risks and develop mitigation plansDrive engagement across business, technology and operational teamsDevelop communication, training and adoption strategies to support successful implementationFacilitate workshops, leadership alignment sessions and stakeholder engagement activitiesPartner closely with Program Managers, Delivery Leads,



SMEs and business stakeholdersSupport operational readiness and embed new processes, tools and ways of workingTrack adoption outcomes and provide reporting and insights to program leadershipJoin a significant technology transformation program and play a key role in enabling successful change across IT service delivery and operations.Qualifications6–10 years' overall experience, with 3+ years' experience delivering organisational change across complex business and technology environmentsProven experience leading end-to-end change strategy, impact assessment and delivery for large-scale transformation initiativesExperience working across both business and technology delivery teamsStrong stakeholder management, communication and influencing skillsExperience operating within complex enterprise environments with multiple stakeholdersStrong business readiness, communications and training capabilityAbility to operate effectively in fast-paced, evolving delivery environmentsChange management certification such as Prosci, ADKAR, or equivalent is highly desirableEssential experience:Demonstrated experience supporting IT Service Management (ITSM) transformation initiativesStrong understanding of ServiceNow environments, including consolidation, process uplift or platform transformationExperience with ITSM processes such as incident management, problem management and knowledge managementExposure to AI-enabled capabilities within IT service delivery and knowledge management is highly desirableAdditional InformationWhy join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time.




Our perks include paid parental leave, initiatives focused on your well-being and discounted health insurance.
You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance.
We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform.
No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.
We actively support and encourage people with disability to apply.
Agencies:We've got this.
We request that you do not contact NCS employees outside of the Talent Acquisition team.
NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal.
Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team.
Any resumes that are submitted outside of this process will become the sole property of NCS.
If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

📌 Organisational Change Manager - Itil / Servicenow Project (New South Wales)
🏢 NCS Australia
📍 New South Wales