Job Info

Location: PARRAMATTA, NSW

Salary: Not Specified

Job Type: Permanent position | Casual position

Job Description

Sales & Customer Relations
Warmly welcome customers and build genuine relationships to understand their Jewellery preferences and create personalized shopping experiences.
Demonstrate in-depth knowledge of jewellery items, confidently guide customers through selections while highlighting product features and craftsmanship.
Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, recent product launches and in-store campaigns.
Deliver excellent customer experience by cultivating a personal client base, managing after-sales support and follow-up to foster loyalty and referrals.
Address and resolve customer concerns with professionalism and care and promptly escalate to the Store Manager if required.

Inventory & Visual Merchandising
Ensure all Jewellery displays are clean, visually appealing and securely arranged to maintain a premium in-store presentation.




Assist with daily stock audits, documentation of incoming and outgoing stock and reconciliation of physical counts with system records.
Provide regular updates to the Branch Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations.

Other Responsibilities
Adhere to all company SOPs and local regulatory requirements, while following anti-theft protocols, opening/closing checklists, and safety standards.
Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems.
Submit daily sales reports to the Branch Manager, highlighting key customer feedback, rapid and slow-moving stock and operational challenges if any.
Actively participate in monthly performance reviews and training sessions as advised by the Branch Manager to support continuous development and improvement.

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