Agilysys Australia Pty Ltd – Sydney CBD NSW

The System Specialist (Support & Implementation) support Agilysys customers across Australia and New Zealand. This is a role for someone interested in a career in hospitality technology and SaaS solutions. You will work with Agilysys hospitality products, assisting with customer implementations as well as ongoing application and technical support.

Key responsibilities

Implementation

Manage the implementation of Agilysys SaaS solutions for current and existing customers

Support system configuration, testing, training and go-live activities

Gather and document customer requirements

Manage SIT and UAT activities

Work with internal teams and customers to test interfaces and integrations

Deliver customer training and product walkthroughs

Provide onsite or remote support during customer go-lives

Application & Technical Support

Provide application and basic technical support to customers

Help investigate software, configuration and operational issues

Troubleshoot and resolve issues within your level of knowledge





Gather relevant information and elevate more complex issues to experienced specialists

Keep customers informed on the progress of their support requests

Maintain accurate records of issues and resolutions

Build product and technical knowledge through hands‑on customer support

About you

2+ years of experience in hospitality operations, application support, SaaS/software support, IT support or a similar role

Interest in SaaS, cloud technology and hospitality software

Good problem-solving and analytical skills

Valuable written and verbal communication skills

Strong customer-service mindset

Willingness to learn current products and technical concepts

Ability to work effectively as part of a team

Experience or knowledge in Hospitality POS or other operational systems, SaaS/cloud applications, basic networking or database concepts, or system integrations and APIs would be beneficial but is not essential
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📌 System Specialist Sydney
🏢 Agilysys Australia
📍 Sydney