Growth OpportunityJoin us at the forefront of AI-led marketing as we evolve from SEO specialists into full-service agentic growth specialists.
You'll play a central role in shaping how we build and deploy AI-powered marketing systems, while developing deep expertise across multiple channels, from content and SEO to CRO, email, and beyond.This is a rare chance to grow with a team that's actively defining what modern marketing looks like.Role OverviewWe're looking for a strategic Customer Success Manager to join our expanding team as we evolve from SEO-focused services to comprehensive marketing strategies powered by AI.
You'll work directly with our Customer Success Lead to deliver multi-channel marketing solutions while helping develop our AI-driven processes.Come from an agency?
Good.The way we work means people with real agency experience, who understand the technical concepts we tackle and the customer pain points around SEO, SEM, GEO and AI-driven search, can add genuine value here.This could be a great fit if you've come from an account management or client services role in a boutique marketing agency and have been thinking about making the move into software.
Maybe you're already using AI tools with your clients and you're excited about where it's all heading.What makes this role interesting is that we're not looking for another SEO specialist.
We want someone who brings a different lens: hands-on CRO, email marketing, paid advertising, or strong analytics experience.
Someone who walks into a client account and spots opportunities we can tackle together from a fresh angle.If that sounds like you,



Psyke could be that next step, where your existing expertise gets to stretch into recent territory, with real room to grow your skillset and your career as we grow.What We're Looking ForComplementary Skills (High Priority):CRO expertise - hands-on experience with conversion optimisationEmail marketing & lifecycle strategies - proven track record with platforms like Klaviyo or similarPaid advertising - Meta, LinkedIn, Google Ads experience (at least good experience within one paid platform)GA4 attribution & GTM - great analytics background preferred, but not essentialDigital PR & Social Media - ideally, but not essentialCore Requirements:Customer success mindset with drive for client resultsStrategic thinking with marketing experienceHands-on AI experience (not just "AI-native")Intermediate SEO knowledgeCharismatic, people-first approachGrowth mindset - eager to teach and learnCultural Fit:Sydney-based for weekly face-to-face collaborationProven ability to work autonomously and to collaborate with the wider teamStrong communication skillsWhat You'll DoPartner with Customer Success Lead on strategic client accountsLead CRO and email marketing initiativesSupport AI agent development and trainingHandle quality review processes for contractor workContribute to expanding our service offerings beyond SEOCollaborate on building scalable marketing strategiesWhats on offer:Salary + EquityHybrid Working from Sydney areaPersonal Coaching BudgetAccess to your personal agentsWork hand in hand with our product teamHelp train state of the art growth agents

📌 Csm - Psyke (New South Wales)
🏢 Black Nova Portfolio
📍 New South Wales