Why join us?
We're a global tech company, just not the kind you're picturing.
Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving.
We've got big tech scale, without the sign-off layers or corporate theatre.
Every permanent team member gets equity, so when we grow, you do too.
This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.
Big tech impact, without the big tech ick.Key ResponsibilitiesOwn end-to-end administration and configuration of Zuora Billing — including product catalogue, rate plans, charge models, subscription lifecycle, invoicing, workflows, and payment processing — ensuring accuracy and reliability at all timesAct as the primary internal expert for Zuora Billing and CPQ — triage issues, diagnose root causes, and implement sustainable fixes without reliance on external implementation supportContinuously identify and drive process improvements across the order-to-invoice lifecycle; surface inefficiencies, propose solutions, and deliver changes that improve billing accuracy, reduce manual effort, and scale with business growthTranslate business requirements from Finance, Revenue Operations (RevOps), and Sales into Zuora configurations and solution designs; be the bridge between business needs and technical implementationManage and maintain integrations between Zuora and connected systems — including Salesforce CRM, payment gateways, and downstream financial or Enterprise Resource Planning (ERP) systems — in partnership with Engineering, ensuring data integrity and reliabilityWork with RevOps to ensure Zuora CPQ configuration into Zuora Billing is optimised, with tight alignment between what Sales quotes and what Finance bills; serve as the Zuora-side expert while RevOps owns the Salesforce quoting experiencePartner with RevOps and Sales to identify and deliver Zuora CPQ workflow improvements that reduce quoting friction and improve the efficiency of the sales processPartner with the team members who own Revenue Recognition and Annual Recurring Revenue (ARR) reporting, supplying accurate, timely billing data to help validate figures and resolve discrepanciesBuild and maintain clear technical documentation covering system configurations, integrations, workflows, and billing processes — ensuring the platform is well understood, auditable, and transferableFor clarity, this role does not:Own the Salesforce CRM platform — that sits with RevOpsOwn the sales quoting experience or usability design within Salesforce — that is a RevOps responsibilityOwn the cash lifecycle — collections, cash application, or payment reconciliation beyond invoicing; scope is limited to order-to-invoiceAbout You Technical SkillsDeep, hands-on expertise in configuring and administering Zuora Billing — including product catalogue setup,



rate plans, charge models, subscription management, invoice settlement, workflows, data loader, data queries and payment gateway managementStrong hands-on experience working with Zuora CPQ, including pricing logic, quoting workflows, and subscription amendment processesSolid understanding of the order-to-invoice (O2I) process in a subscription-based Software as a Service (SaaS) businessExperience managing and troubleshooting Zuora integrations with Salesforce CRM and downstream Enterprise Resource Planning (ERP) or financial systemsAble to translate business requirements into functional system configurations and scalable solution designsStrong data skills — able to interrogate and validate data across integrated systems to diagnose billing issues and verify accuracyZuora Billing certification highly regardedBehavioural SkillsComfortable operating as the internal expert on Zuora Billing and CPQ, takes ownership, moves decisively, and doesn't wait to be directedStrong cross-functional communicator who can fluently bridge technical and non-technical conversations across Finance, RevOps, Sales, and Engineering, influencing stakeholders without formal authoritySolution-oriented by default — shows up to conversations with options and recommendations, not just problem statementsThrives in ambiguity and can inherit a recently implemented system, make it their own, and drive improvements without an existing playbook to followHolds high standards for accuracy and data integrity — understands that billing errors have direct financial and customer impactDriven to improve — proactively identifies inefficiencies and moves to resolve them rather than working around themAble to work well with cross-functional stakeholders in high-pressure situationsAI SkillsActively uses AI tools (such as Claude or Microsoft Copilot) to accelerate documentation, root cause analysis, drafting functional specifications, and researching Zuora platform capabilities and updatesAble to evaluate AI-generated solution options for billing configurations and validate them against business logic and system constraintsUses AI as a continuous learning and research tool to stay ahead of platform changes and billing industry best practicesCan demonstrate how AI tools, Model Context Protocols (MCPs),



and native AI capability within Zuora can be used to shift how work is currently executedSuccess Looks LikeZuora Billing and CPQ configuration are reliable and well-documented within the first 90 days — Finance and RevOps can rely on the platform with confidenceA clear backlog of billing system improvements has been established and is actively being worked on, with at least two material improvements delivered within 6 weeks that measurably reduce manual effort or improve billing accuracyFinance, RevOps, and Sales teams have a clear, efficient process for raising billing system issues and requests, with resolution times noticeably shorter than at go-liveZuora integrations with Salesforce CRM and downstream financial systems are reliable, with data quality issues proactively identified and resolved before they impact order-to-invoice accuracyThe Sales team can point to at least one Zuora improvement that has reduced quoting friction or shortened deal cycle times in the first 4 weeksKey StakeholdersGTM Systems Manager (direct manager)Revenue Recognition and Revenue Accounting team — handoff point for Revenue Recognition and ARR reportingRevenue Operations (RevOps) teamSales and Deal DeskEngineering — integration ownership and technical deliveryExternal: payment gateway partners and tax service providers (e.g., Avalara)What we offerEquity with high growth potential, and a competitive salaryFlexible working arrangementsAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsIn-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team eventsOn-site gym, table tennis, board games, books library, and pet-friendly officesWe're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day.
We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role.
We prioritise inclusion and value individuals with potential over a checklist of qualifications.
Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities.
Please do not forward resumes to SafetyCulture or any of our employees.
We are not responsible for any fees associated with unsolicited resumes.

📌 Billing System Platform Lead (New South Wales)
🏢 Safetyculture
📍 New South Wales