Customer Success ManagerRex SoftwareAre you passionate about building strong client relationships, helping customers get real value from technology, and driving long-term success?
We're looking for a Customer Success Manager to join Rex Software and partner with a portfolio of real estate clients.
You'll play a key role in helping our customers get the most from Rex — from onboarding and product adoption through to ongoing account management, renewals and growth.This is a great opportunity for someone who enjoys combining relationship management, strategic thinking and commercial awareness in a fast-paced SaaS environment.What you'll be doingAs a Customer Success Manager, you'll be a trusted partner to your clients and take ownership of their experience throughout the customer lifecycle.
You'll:Manage a portfolio of real estate clients, building strong and trusted long-term relationshipsConduct regular client check-ins and Quarterly Business Reviews to understand goals, satisfaction and performanceDevelop customer success plans focused on delivering measurable outcomes and maximising value from RexProactively identify account risks and work with clients to resolve challengesGuide new clients through onboarding and support a smooth and effective implementationDeliver tailored product training, demonstrations and best-practice guidance both online and, where required, in personMonitor product adoption and engagement, identifying opportunities to improve client outcomesAct as the voice of the customer internally, sharing feedback and insights with our Product, Engineering and Sales teamsIdentify and support renewal, cross-sell and upsell opportunities across your portfolioLead value-based conversations around additional Rex products and solutionsTrack key customer success metrics including adoption, NPS,



CSAT and overall account healthUse customer data and insights to inform account strategy and demonstrate valueCollaborate with the wider Customer Success team to continuously improve the way we support our customersWhat we're looking forYou'll bring a customer-first mindset and genuinely enjoy building relationships and helping clients succeed.
Ideally, you'll have:2+ years' experience in Customer Success, Account Management or a similar client-facing roleExperience working within a SaaS, software or technology-led environmentExperience managing a portfolio of clients with a focus on retention, engagement and growthConfidence delivering onboarding, training and product demonstrationsExperience identifying or supporting upsell and cross-sell opportunitiesExperience using CRM or customer success platforms to manage accounts and track performanceStrong written and verbal communication skillsExcellent relationship-building skills and the ability to influence a range of stakeholdersCommercial awareness and confidence having value-based conversations with clientsStrong problem-solving skills and a proactive, solutions-focused approachThe ability to interpret customer data and turn insights into meaningful actionsStrong organisation and the ability to manage multiple clients and prioritiesA cooperative and adaptable approach, with the ability to thrive in a fast-paced environmentExperience within the real estate or property industry would be highly regarded, but it's not essential.
What matters most is your ability to understand your customers, build trusted relationships and help them achieve great outcomes.Why Rex?
At Rex Software, we build technology that helps real estate professionals work smarter and achieve better outcomes.
You'll join a collaborative team where customer feedback matters, ideas are welcomed, and you'll have the opportunity to make a genuine impact on both our customers and the continued growth of Rex.If you're a relationship-driven Customer Success professional who loves helping customers get more from technology, we'd love to hear from you.

📌 Customer Success Manager (Brisbane)
🏢 Rex Software
📍 Brisbane