Must Have Skills: Candidates must be Australian Citizens holding an active NV1 security clearance or higher.
At least 3 years of experience in customer -facing technical support roles, preferably within a NOC, managed services, or similar operational setting.Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non -technical audiences.
Excellent customer -facing skills, with a professional, empathetic, and solutions -oriented approach to every interaction.Nice to Have Skills: Experience in Telco/ISP and Australian public sector environments is highly valued, particularly with knowledge of security and compliance frameworks.
Exposure to network automation (Python, Ansible), cloud networking (AWS, Azure, GCP),



and enterprise -scale network transformation or migration projects will be a solid advantage.Minimum Years of Experience 3 YearsCertifications Needed: CCNP, JNCIP, Fortinet NSE, or ITIL FoundationTop 3 responsibilities you would expect the Subcon to shoulder and execute Own the full lifecycle of incidents, service requests, problems, and changes—including high -priority and emergency events—from initiation through to resolution and closure.Serve as the primary escalation point for complex, high -impact customer issues, providing expert technical guidance to drive swift and effective resolutions.Act as a trusted Technical SME for enterprise customers, delivering proactive/reactive network support while ensuring SLA compliance and service continuity.Any additional information you would like to share about the project specs/ nature of work This role operates within a 24/7 NOC/Support environment.
Candidates must be willing and able to work rotating shift rosters and participate in an on -call roster as required.

📌 Enm Premium Technical Specialist (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales