About VeridaptVeridapt is a global leader in energy monitoring and asset optimisation solutions.
We support customers worldwide through cutting-edge technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.Our solutions are deployed across tier 1 mining, rail, transport and industrial sectors globally — helping customers optimise assets, improve safety and drive operational efficiency.The OpportunityWe're looking for a technically diverse and customer centric Support Engineer to join our Customer Success team in Chatswood.This role sits at the intersection of hardware, software and cloud systems.
You'll work closely with customers, partners, field teams and internal stakeholders to diagnose, troubleshoot and resolve technical issues — ensuring our system delivers maximum value for our customers.If you enjoy problem-solving and becoming the go-to technical expert for a wide variety of customers and challenges — this is the role for you.What You'll Be DoingAdvanced troubleshooting of software, hardware and system-level solutionsDiagnosing cloud connectivity, data sync and networking issuesPerforming root cause analysisSupporting on-site technicians and technical partnersManaging incidents and resolving technical support issuesManaging escalations appropriately via Jira and internal processesManaging deployments and upgrades of Veridapt applicationsPerforming firmware upgrades and patching (Veridapt & third-party hardware)Supporting staged rollouts,



rollback validation and regression testingApplying structured change management processesIdentifying and logging product improvement ideasSupporting the product team with testing and proof of conceptsContributing to retrospectives and process improvementsIdentifying customer growth or upsell opportunitiesCreating technical documentation and support guidesDelivering training to end users and technical partnersContributing to our internal knowledge baseAbout YouYou have diverse technical knowledge, commercially aware and genuinely customer centric.We'd love to see:Degree in Systems, Electrical, Electronic or Mechatronic Engineeringor Cert IV+ in IT, Computer Science, Networking or equivalentExperience with process control & instrumentation (flow meters, tank level gauges, RTDs etc.)Strong networking fundamentalsExposure to Linux and scriptingExperience in customer-facing or field-based roles (highly regarded)Exposure to IoT, mining or rail industries (desirable)Strong troubleshooting mindset and attention to detailClear communication skills (written and verbal)Experience using ticketing systems and tools like JiraFresh graduates with relevant technical exposure are encouraged to apply.Working at VERIDAPTOur benefits for employees include:Hybrid working with laptop supplied$299 annual wellbeing allowance2 additional days of leave – VERI GOOD Days to support charity work or your own wellbeing / mental healthAdditional 2–4 weeks of paid parental leave on top of legislated parental leaveFree professional Employee Assistance Program for mental health support$3,000 employee referral bonusInclusive Fun Club organising regular activities and eventsVirtual and in-office training and development opportunitiesIf you're ready to take ownership, solve complex technical challenges and support cutting-edge energy monitoring systems — we'd love to hear from you.Apply now.

📌 Support Engineer (New South Wales)
🏢 Veridapt
📍 New South Wales