Senior Medical Receptionist | Key HealthKey Health is seeking experienced and motivated Senior Medical Receptionists to join our growing network of clinics across Sydney.
This is an exciting leadership opportunity to support clinic operations, lead teams, and deliver exceptional patient care.We are currently recruiting for multiple positions across the following locations:Castle Hill – Showgrounds Village (walking distance from Hills Showground Metro)Lower North Shore (New Clinic Opening) – This role offers a unique development opportunity, where the successful candidate will be trained to step into a Reception Practice Manager position.
Comprehensive training will be provided across Key Health clinics, with some travel required.About the RoleAs a Senior Medical Receptionist, you will work closely with the Practice Manager and clinical team to support the day-to-day operations of the clinic.
You will play a key role in leading the reception team, ensuring efficient processes, and maintaining a high standard of patient care and service delivery.Key ResponsibilitiesDeliver exceptional customer service to patients and the broader practice teamSupport the recruitment, onboarding, and training of reception and nursing staffLead and mentor reception staff,



ensuring adherence to clinic procedures and workflowsOversee daily reception operations and delegate tasks in the absence of the ManagerAssist with coordination of doctors, registrars, and allied health practitionersRespond to staff or patient queries and complaints as requiredMonitor performance and support the achievement of clinic KPIsAssist with improving systems and processes to ensure productive clinic operationsSupport risk management, compliance, and confidentiality obligationsAssist with rostering awareness, banking reconciliation, and administrative reportingAbout YouMinimum 12 months' experience as a Medical ReceptionistExperience in a senior or leadership role within a healthcare environmentStrong knowledge of Best Practice, Automed, HotDoc, or similar systemsUnderstanding of the Australian healthcare system, including Medicare and billing processesExcellent communication, organisational, and leadership skillsAbility to work in a fast-paced environment and manage competing prioritiesA proactive, team-oriented approach with solid problem-solving abilityWhat We OfferCareer progression opportunities, including a pathway to Practice Manager rolesStructured training and development across Key Health clinicsA supportive, collaborative, and high-performing team environment

📌 Senior Medical Receptionist (New South Wales)
🏢 KG Talent
📍 New South Wales