Customer Service & Membership ManagementManage member enquiries related to bookings, memberships, account updates, payments, upgrades, and cancellationsReview customer accounts, resolve membership-related concerns, and escalate complex issues when necessarySupport member retention efforts by communicating cancellation policies, managing notice periods, and offering approved retention optionsIdentify opportunities to upsell memberships, class packs, and additional servicesConduct member feedback surveys and satisfaction check-ins to help improve the overall member experienceStudio Operations & AdministrationMonitor and manage enquiries received through the general inbox, including group bookings and partnership opportunitiesMaintain class schedules and studio timetables, including updates, instructor changes, and recent class setupCoordinate with internal team members regarding scheduling,



operational needs, and studio supportAssist with promotional campaigns, gift cards, vouchers, community partnerships, and special initiativesEscalate operational issues and ensure timely communication and resolutionStaff Onboarding & Compliance SupportCoordinate onboarding administration for new team members, including contracts, documentation, and system setupMaintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirementsTrack compliance deadlines and proactively follow up on renewals and outstanding requirementsUpdate staff registers and operational records to ensure information remains accurate and current

📌 Customer Service & Membership Coordinator For A Health & Wellness Business In Australia (Home Based (Melbourne)
🏢 Virtual Coworker
📍 Melbourne