Company DescriptionLet's create a more sociable future togetherAt Endeavour, we're totally into what we do.
With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together.
Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create current experiences for our customers and teams across Australia.
If you thrive on positive energy, we want to meet you!
Job DescriptionBe uniquely you, come as you are On-site working all 5 days (work from our Sydney-based Barangaroo office) Team discounts across Endeavour GroupThe EUC Technical specialist will be responsible for providing timely and effective technical support to end users, both in-person (walk-ins) and remotely.
The role ensures that users receive assistance with hardware, software, and system-related issues, helping to maintain smooth business operations through efficient problem resolution and excellent customer service.Sound good?
Read on.Here is a taster of what you can expect in this role:The role is primarily tech desk support for the Barangaroo office, and they will be the face of IT in the office and the primary support onsite every dayCommunicating with people and providing amazing ICT customer serviceIn-person/phone/email support and responding to support tickets (Service NOW ticketing system) from our customersSetting up and supporting computers, meeting rooms, printers, etc.Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.Undertake routine maintenance of Endeavour group-owned technology equipment.Liaise with 3rd party vendors to arrange warranty repairs of hardware.Have a friendly,



easygoing personality with excellent analytical and troubleshooting skills.Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.Provide exceptional customer service with patience, empathy, and understanding Maintain Asset and Configuration managementStaff training, development, and maintenance of procedural documentation and user guidesQualificationsNow let's talk about you: Strong troubleshooting skills and in-depth knowledge of computer hardware and related software and operating systems.Experience in installing and troubleshooting hardware technologies.Effective oral and written communication with a history of discussing and solving issues with technical and non-technical individuals.Quick at learning and love tackling technical challenges.Willingness to learn new skill sets with a can-do attitude.Experience in desktop support, Windows OS, meeting room technologiesMicrosoft Endpoint Management experienceMicrosoft Active Directory experienceDedication to customer service & SLA incident managementDesiredFamiliarity with end-user device hardware & software Enjoy working as a team and have brilliant problem-solving skills Mobile iOS/Android apps experienceUnderstanding of ServiceNow service management toolsetInTune, Google MDM & apps, Meraki understandingEndeavour Group is committed to fostering a diverse and inclusive workforce, believing that different perspectives drive innovation and better outcomes.The benefits are good too!
An exclusive discount card for our ALH Hotels pubs & accommodation, BWS,



Dan Murphy's and other Endeavour Group brands.
Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W As a valued member of the team, your health and wellbeing is our top priority.
You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeingEndeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career.
This is just the start, so dream bigFind out more about our range of benefits and discounts hereAt Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.Additional InformationWe are together creatorsWith a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability.
Together we create the moments that bring millions of people together.
And together we have more fun, create more opportunities, and score a lot more goals.
We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
We're all about creating a more sociable future - for our customers and each other.
If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
Endeavour Group is not responsible for any fees related to unsolicited resumes.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup

📌 Euc Technical Specialist (Sydney)
🏢 endeavour group careers
📍 Sydney