Head of Department | Property Management

Sunshine Coast | Property Management Leadership

Shepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department.

This is an opportunity for an experienced Property Management leader to take ownership of the people, performance and day-to-day operations of an established Property Management department.

The Role

You’ll lead the Property Management department, with responsibility for:
Leading, coaching and holding the team accountable
Managing workloads, KPIs and operational performance
Handling escalated owner, tenant and staff matters
Driving client retention, service standards and process improvements
Overseeing compliance, maintenance, insurance and Tribunal matters
Supporting recruitment, onboarding and team development
Reporting on department performance and providing solutions to senior leadership

About You

We’re looking for an experienced Property Management professional with proven leadership experience who can confidently take ownership of a busy department.





You’ll ideally bring:
Solid experience within Queensland Property Management
Previous leadership or management experience within Property Management
Robust knowledge of QLD legislation, compliance and Tribunal processes
Confidence managing staff performance and accountability
Excellent communication and conflict-resolution skills
Strong organisational and problem-solving abilities
Experience managing complex owner and tenant matters
A genuine focus on client retention and service
A proactive, solutions-focused leadership style

The Chance

This role offers genuine ownership of an established Property Management department, with the autonomy to lead people, improve processes, drive performance and influence the overall client experience .

You’ll work closely with senior leadership and play a key role in the continued success and development of the department.

All applications will be treated with the strictest confidence.
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📌 Head Of Department Property Management Sunshine Coast Regional
🏢 Shepherd Recruitment
📍 Sunshine Coast Regional