Company DescriptionWhy Work for Accor?
At Accor, we believe that hospitality is a work of heart.
We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests.
We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team.
We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.Join a team where you can create your path, work with purpose, and enjoy and feel valued.
Make it your next move.Our HotelThe Sydney Boulevard Hotel, a classic establishment near Sydney's CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.We are currently seeking dedicated and dynamic Part Time, & Casual Guest Services Agents to join our team, support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.Job DescriptionWhat you will be doing/ Key Responsibilities:Provide passionate, knowledgeable, and friendly serviceAssist guests with all enquiries and complaints and provide accurate information to guestsCheck guests in and out of the Property accurately and in a timely mannerTake reservations as required in the absence of the Reservations ManagerAnswer all telephone calls in a professional mannerReconcile cashier floats, transactions, and alterations to accounts,



collect payment of accounts, and issue receipts accordinglyEnsure all guest details are fully updated on PMS system to ensure information is correctEnsure special requests are actioned appropriately and promptlyMaintain the cleanliness and the presentation of the front desk at all timesEnsure relevant information is communicated between departmentsEnsure that all Loyalty members are acknowledged and receive their benefitsQualificationsTo be successful in this role, you will have:The ability to work a flexible 7-day roster.Exemplary written and verbal communication skillsWell-presented with a natural ability to build rapport both in person and over the telephoneStrong focus and passion for hotel operationsAbility to deliver excellent customer serviceSelf-motivated with positive and qualified attitudeProven ability to manage time, multi-task, work under pressure, and think on your feetStrong personal integrityAdditional InformationBenefits/ What's in it for you?
ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.Complimentary Duty MealMental health and well-being support initiatives, including Access to our Employee Assistance Program.If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!
The Sydney Boulevard Hotel is an unbranded property Managed by Accor.Only candidates who have work rights will be considered.Must have a valid NSW RSA.
Must be willing to undergo a police check.

📌 Guest Services Agent (New South Wales)
🏢 AccorHotel
📍 New South Wales