About UsBuildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division.
BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.
We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement.
At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.
About the RoleAs a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after-sales support, and ongoing customer engagement.
Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
Day-to-day responsibilities will include:Managing customer enquiries and providing timely, professional supportSupporting customer onboarding and ensuring a smooth transition into BuildCam servicesBuilding and maintaining strong relationships with customers and key stakeholdersMaintaining accurate customer records and activity within our CRM systemPreparing customer reports and assisting with data analysis and administrationSupporting account administration, documentation,



and customer communicationsAssisting the sales team with proposals, quotations, and customer follow-up activitiesProviding after-sales support and helping resolve customer issues and service requestsIdentifying opportunities to improve customer experience, processes, and service delivery About YouThe successful candidate will bring:3+ years' experience in customer experience, customer success, account support, sales administrationExperience managing customer enquiries and building strong client relationshipsExposure to construction, building, trade, or service-based industries (highly desirable)Solid organisational skills with the ability to manage multiple priorities simultaneouslyExcellent attention to detail and accuracy across administration, reporting, and documentationConfidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systemsStrong verbal and written communication skillsA proactive, solutions-focused approach with a genuine passion for customer serviceA desire to continuously improve processes and customer outcomesEmerging leadership qualities and a desire to positively influence team performance and customer outcomes What's On Offer: Permanent full-time role based at our Arundel officeMonday to Friday daytime hours, weekly payJoin a rapidly growing technology division backed by a national, established brandSmall, supportive team environment Monthly team lunchesEmployee Assistance ProgramUniforms providedAnnual performance reviews to support your growth, recognition, and career progressionAccess to discounted gym membership through Fitness Passport

📌 Customer Specialist (Gold Coast)
🏢 Buildsafe
📍 Gold Coast