Customer Service Representative - Banking

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities

Answer inbound customer calls (no sales)

Help with customer's banking related queries including fraud, dispute, credit card and business banking

Use multiple systems to find solutions

Provide accurate and skilled support

About you

Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)





Positive attitude and willingness to learn

Must have Australian work rights

Background check (including police check) required

Secure full-time role

Monthly bonus incentives ($300 to $500)

Penalty rates for week-end work, public holidays or overnight work

Paid birthday off (conditions apply)

Additional annual leave

Employee discounts & perks

Career progression prospects

Ongoing coaching and support

You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.
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📌 Customer Service Representative Banking City Of Gold Coast
🏢 Foundever
📍 City of Gold Coast