As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia.

Key responsibilities
Provide outstanding customer service and support to both internal and external stakeholders across multiple channels
Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset
Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction
Effectively manage competing priorities and stay organized in a fast-paced environment
Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences

About you
Proven experience in a customer service role dealing with both internal and external customers
Strong verbal communication skills with a confident and clear phone presence
Excellent organizational and multitasking abilities to handle dynamic workloads efficiently
Ability to remain calm, composed, and positive under pressure




A collaborative team player attitude aligned with PERGOLUX's core values and culture
An international work environment in a fast-growing company with plenty of development opportunities
Ergonomic workstations and modern laptops (Apple or Windows)
Employee events (summer party, Christmas party, after-work gatherings)
Access to the Corporate Perks portal
Employee discounts on PERGOLUX products
27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30)
A motivated and supportive team that helps each other
Robust focus on professional development and skill-building
Free drinks and snacks
Employee referral program

About us

PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a cooperative, design-driven, and growth-oriented culture.
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📌 Customer Service Agent Sydney (Australia)
🏢 Pergolux
📍 Australia