Customer Service Specialist – Be the Voice of Soilworx!
Full-Time | Office-Based | Melbourne West

Your Passion for Service Starts Here!

Are you a natural problem-solver with a knack for juggling multiple tasks and delivering top-notch service? Do you thrive in a fast-paced office environment and love working with people? If so, SoilWorx wants you on our team!

About Us

At SoilWorx, we’re proud to be a leader in landscaping, building, and civil construction supplies across Victoria. As a rapid-growing, cutting-edge company, we’re known for our down-to-earth team culture, reliable service, and commitment to excellence. We’re on the lookout for a Customer Service Specialist to join our close-knit team and help us continue to deliver outstanding service across our customer base.

What You’ll Be Doing
Acting as the first point of contact for customer enquiries via phone, email, and online portals
Processing orders accurately and efficiently through phone, email, and customer portals
Managing a high volume of queries in a fast-paced office environment
Using CRM systems to maintain clear, up-to-date records
Liaising with internal teams,



including Sales and Transport to ensure smooth order fulfilment
Prioritising tasks and managing your workload independently and as part of a team
Collaborating across departments to troubleshoot and resolve issues quickly and professionally

What You’ll Bring
Minimum 3 years' experience in a customer service or administrative role (office-based preferred)
Proven ability to multitask, prioritise, and stay organised under pressure
Strong communication skills and a customer-first mindset
Confidence using CRM and order processing systems
A proactive attitude with the ability to work autonomously and as part of a team
Experience in construction, trade, civil, or similar industries is desirable – but not essential
Full Australian working rights

Why Join SoilWorx?
Full training and ongoing support
A collaborative, down-to-earth team culture
Competitive salary package
Career development and growth opportunities
A reliable full time role in a successful, customer-focused business
J-18808-Ljbffr

📌 Customer Service Specialist Melbourne
🏢 SoilWorx
📍 Melbourne